Customer Support Specialist with German/French

Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you. 

We're driving toward the ultimate victory: a world without the fear of cancer.

In 2019, Varian created the Interventional Solutions (IS) business to address the growing opportunity to deliver another minimally invasive, local regional therapy with focus on Oncology. Varian is committed to driving innovation via treatment planning, guidance, and post-treatment verification with best-in-class hardware to deliver the solutions to drive adoption of these therapies. We acquired four companies to enter this market and are in the process of building the team and product portfolio to drive to a market leadership position.

Do you enjoy providing excellent customer service, doing reporting and data analysis, and are interested in joining us in our fight against cancer? If the answer is yes, we are looking for a French or German speaking Customer Support Specialist for our Interventional Solutions Team, located in Hungary.

In this partially operational position, you will be responding to our customer’s needs with a high degree of urgency, empathy, sensitivity, perseverance and accuracy, while also do reporting and data analysis.

As a Customer Support Specialist your primary responsibilities will be:

• Processing orders ensuring the integrity of all customer data and accuracy of orders
• Ensuring the completion of customer’s orders, from receiving the order until the delivery, including resolving customer order and logistics related issues on an international level
• Assisting our customers and helping to resolve their inquiries effectively via email and phone in a professional, friendly and efficient manner
• Actively supporting the sales activity around the EMEA region
• Handling & resolving customer complaints
• Maintain account related information in the company designated CRM system such as new accounts, changing existing accounts with the support of the Master Data Team
• Actively working with different departments to sort out issues, including billing, logistics, sales or regulatory affairs teams in an international and multicultural environment
• Managing consignment stocks of various products 
• Facilitating the invoicing process
• Case management in our CRM system (SalesForce)

Reporting and data analysis:

• Analyzing complex business problems and issues using data from internal and external sources to provide insight to decision-makers
• Identifying and interpreting trends and patterns in datasets to locate influences
• Constructing forecasts, recommendations and strategic/tactical plans based on business data and market knowledge
• Creating specifications for reports and analysis based on business needs and required or available data elements. May provide consultation to users and lead cross-functional teams to address business issues
• May directly produce datasets and reports for analysis using system reporting tools
   

Job Requirements:

• College/university degree
• At least 3 years of experience in customer service or in a similar position
• Fluency in English and French or German language is required 
• Excellent customer service and problem solving and prioritization skills
• Experience with data analysis and reporting
• International shipping and logistics experience and knowledge of documentation and international customs requirements highly appreciated
• Can do attitude and solution-oriented mind-set 
• Display attention to detail and accuracy 
• Exceptional written and verbal communication skills
• Ability to work independently while being an excellent team player
• Proficient in utilizing business tools such as MS Office, Word, Excel and PowerPoint 
• Experience with SAP or equivalent ERP software desired
• Experience with SalesForce or equivalent CRM software desired

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Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.