Data Center Customer Operations Technician (m/w/d)

Who are we?

Equinix is the world's digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Data Center Customer Operations Technician (m/w/d)

Why Join Us?

We recognize that many applicants hesitate to apply unless they meet 100% of the requirements. At Equinix, we value diverse experiences and backgrounds. If you're excited about this role and believe it challenges you, we encourage you to apply regardless of any reservations.

Job Summary

The Customer Operations Data Center Technician handles work order requests, maintains detailed documentation, and supports higher-level orders. Responsibilities include racking and stacking equipment, assisting with installations and cross-connects, conducting basic testing, and troubleshooting. The role also involves supporting operations and security teams, ensuring customer satisfaction, managing deployment expectations, providing on-site support, and assisting with projects under supervision. Come join our amazing Team in FR7, Frankfurt!

Key Responsibilities:

Queue Management / Reporting

• Promptly review and respond to work order requests.
• Collaborate on higher-level orders as needed.
• Maintain comprehensive documentation in the ticketing system.

Installations

• Rack and stack semi-routine customer equipment.
• Support routine installations, including ladder racks, fiber raceways, cable management, patch panels, ground cabinets, post racks, tape changes, and backup tasks.

Cross-Connect

• Assist with standard cross-connect work orders, including installation, terminations, and modifications.

Testing / Troubleshooting

• Support basic testing and installations.
• Assist with Layer 1 cross-connect certification testing.
• Perform semi-routine testing as advised.

Stakeholder Partnership

• Support operations and security teams as needed.

Customer Management

• Ensure customer satisfaction by adhering to order execution requirements.
• Provide exceptional customer service.
• Aid in managing time expectations for new deployments.
• Offer on-site support through access and escorting services.

Requirements

• Language Skills: Proficiency in German and English.
• Educational Background: Completed training in IT or Telecommunications Engineering.
• Experience: Work experience in the IT field, hands-on experience with Hardware maintenance and installation, ticketing systems
• Customer Service: High customer and service orientation.
• Technical Skills: Very good computer skills.

What We Offer

• An unlimited employment contract
• 30 days of vacation per year
• Compensation for overtime or time off in lieu
• Company pension contributions and retirement benefits
• Subsidy for the use of public transportation and lunch
• Job bike
• Partial coverage of gym or sports club membership fees
• Company stock program
• Sports events and company activities
• Work clothing
• Great colleagues and a corporate culture where it's fun to contribute energy and initiative

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.