Database Support Management Engineer - EU shifts

Introduction
The IBM Cloud team supports clients who deliver mission critical processes and leverage the latest innovations in the Cloud catalogue. The team supports a combination of Public, Hybrid, and Multicloud clients who are utilizing the flexibility of IBM Cloud to build and run their business anywhere. IBM Cloud allows deployment on multiple clouds (IBM, AWS, Azure or Google) and systems (IBM Z®, IBM Power® or x86). Public cloud with industry-specific requirements and Watsonx.

At IBM Bulgaria, we make sure that the world continues to operate driven by our latest and greatest technologies, such as System Z, Storage, Power, AIX and many other solutions. In our Client Innovation Center Sofia, the people have the chance to collaborate with the whole world and clients from every corner of it. We already have experts in development, DevOps, QA and Support Engineers. We also have opportunities in more client-oriented roles, such as Emergency Response Managers, Technical Escalation Managers, and many Project management roles.

Your Role and Responsibilities
The Database Support Engineer role requires a well-organized, action-oriented team player with exceptional time management and strong written and oral communication skills to drive customer facing support issues in a fast-paced environment. Serving as the primary technical interface to our clients, you will play a critical role in improving overall customer experience by quickly identifying and resolving problems in our public cloud database offerings. The role requires excellent collaboration with team members, other IT organizations, key stakeholders, and business partners to meet the needs of the business as well as that of the customers.

• Work with other Database Engineering teams for knowledge transfer of new product/technologies.
• Act as a point-of-escalation within the Database Support Engineering team for technical issues during an assigned shift.
• Help provide solutions when working with customers to identify and remediate issues in the Database instances.
• Directly create documentation and provide oversight and peer review of change control documents written by other team members.
GCLD24
GCLD24
GCLD24

Required Technical and Professional Expertise
• 2 or more years of working closely with any of the following database technology- Cloudant, MongoDB, Postgres, MySQL, RabbitMQ, Redis, Elastic, IBM Cloudant, Db2 offerings.
• 2 or more years of experience working directly with customers.

Preferred Technical and Professional Expertise

• Experience with database design and management.
• Solid background in identifying and resolving database issues, organizing and prioritizing multiple tasks.
• Familiarity with creation of technical documentation for database support needs.