Datacenter Technician - Tier 3

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities

• Rack build cable configure and provision Intel and Advanced Micro Devices (AMD)
• Deployment of Cisco Layer 2 networking equipment
• Troubleshoot test quality assurance of server hardware
• Professionally resolve hardware issue via trouble ticket
• Create tickets within the ticketing system to address problems incidents and changes of hardware
• Provide accurate and detailed logs within the ticketing and messaging systems for callouts and system alerts as well as for communication and escalation steps taken to ensure prompt resolution of supported equipment processes and teams
• Install test and label cable and fiber using standard data center protocols and use cable management systems

Required Technical and Professional Expertise

• Basic knowledge of computer hardware
• Few years of experience with troubleshooting

Preferred Technical and Professional Expertise

• Some experience working in a technical field
• Basic knowledge in Windows Linux or Unix Operating Systems