Deal Desk Analyst

See yourself at Twilio

Join the team as Twilio’s next Commercial Solutions/Deal Desk Analyst

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco we have presence throughout South America Europe Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio we support diversity equity & inclusion wherever we do business.

About the job

Twilio is looking for a curious action-oriented Analyst for the Commercial Solutions Team who lives the Twilio Magic to support our North American Go-to-Market motion. This is an exciting role for the individual to gain and expand their broad spectrum of cross functional interactions and contribute to non-standard commercial agreements or Order Forms (OF). This role will work to appropriately structure the deal to be a ‘Win-Win’ for both the customers and Twilio!  You will be passionate dedicated and have the ability to understand complex problems while providing explanations and solutions which are sound and clearly communicated.

Responsibilities

In this role you’ll:

• Establish trusted working relationships with Commercial Solutions team members Commercial Legal Billing Operations Commercial Finance and Sales.

• Ensure forward deal momentum while providing excellent customer service to our Sales partners as well as troubleshoot escalate and resolve issues with deal velocity especially during month and quarter end.

• Help educate guide and ensure that the Sales and GTM Operations Team follows the proper internal contracting policies and processes.

• Provide end-to-end quote to signature support for AEs including: CPQ quote building pricing and order form approvals assistance OF creation Docusign execution and opportunity closure.

• Under supervision of manager or senior team member collaborate with sales to create non-standard language requests for contracting (order form)  in compliance with corporate policies.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• A Bachelor’s or Associate’s Degree plus minimum 2 years experience in Deal Management Sales Operations Sales Finance or Business Operations preferably in contracting procurement or billing operations. If no degree a minimum of 4 years relevant experience is required.

• A diligent detail oriented skill set able to work in a fast-paced environment and juggle multiple responsibilities at one time while remaining extremely organized.

• Self-starter with a “can do” attitude who is comfortable asking questions

• Advanced Excel skills

Desired:

• Knowledge and/or experience using online sales and/or document management tools such as Salesforce Tableau CLM and JIRA.

Location

This role will be remote but is not eligible to be hired in San Francisco CA Oakland CA San Jose CA or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio including in addition to competitive pay things like generous time-off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems take initiative pitch in when needed and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So if you're ready to unleash your full potential do your best work and be the best version of yourself apply now!

If this role isn't what you're looking for please consider other open positions .

*Please note this role is open to candidates outside of Colorado California New York and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $69000 - $87000

• Based in New York Washington State or California (outside of the San Francisco Bay area): $82000 - $92000

• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance 401(k) retirement account paid sick time paid personal time off paid parental leave.

The successful candidate’s starting salary will be determined based on permissible non-discriminatory factors such as skills experience and geographic location within the state.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth reproductive health deåcisions or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individuaål with a disability genetic information political views or activity or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local law. Additionally Twilio participates in the E-Verify program in certain locations as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability please contact us at [email protected].