Delivery Consultant - Business Automation

Introduction
Joining the IBM Technology Expert Labs teams means you’ll have a career delivering world-class services for our clients. As the ultimate expert in IBM products you’ll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best—running and growing their business.

Excellent onboarding and industry-leading learning culture will set you up for a positive impact while advancing your career. Our culture is collaborative and experiential. As part of a team you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.

Your Role and Responsibilities

• Developing building and delivering technical solutions to customers based on IBM Business Automation technologies with a focus on Content Management Business Automation Workflow DataCap etc.
• Work on installation configuration and upgrade of IBM products like Business Automation Workflow ECM DataCap Process Mining etc.
• Support customer for problem identification and resolution.
• Stay up-to-date with the latest advancements in Business Automation technologies.
• Being seen as a subject matter expert in Cloud Paks to customers and colleagues.
• Identify and assist in the leveraging of new potential areas of technology and/or industry which should be of interest to Business Automation which will generate revenue.
• Be aware and willing to coach both internal and external stakeholders around key developments in IBM Business Automation technologies.
• Supporting client advocacy practices within Expert Labs (such as client success stories references and NPS).
• Making all your customers successful whilst achieving key metrics for yourself and Expert Labs.

Required Technical and Professional Expertise

• Bachelor’s or Master’s degree in Computer Science Engineering or a related field.
• Experience in working in a team environment to deliver assignments/projects.

Extensive experience in:

• Programming in Java J2EE Servlet EJB WebServis XML Rest Spring Nodejs SQL
• Practical experience on WebSphere Liberty Enterprise Content Management platforms BUsiness Process Management platforms Document Capture Process Mining
• Good knowledge about Linux Unix systems
• Good knowledge of Cloud architecture such as Containers Kubernetes Openshift and Devops Methodology
• Experienced in Business Automation technologies and methodologies.
• Understanding of Agile methodologies and practices in delivering IT projects.
• Good communication skills to articulate challenges and solutions in a client environment. in delivering IT projects.

Preferred Technical and Professional Expertise

• Hands-on experience with IBM Business Automation Technologies such as IBM FileNet Content Manager Content Manager On Demand Business Automation Workflow Operational Decision Manager DataCap WatsonX Orchestrate etc.
• Ability to estimate effort to deliver solutions/projects.
• Proven ability to translate business and technical requirements into solution architecture design documentation and best practices.