Departmental Clerk G5 (Temporary)

Essential Functions:

STANDARD I: KNOWLEDGE & SKILLS

The Emergency Department Services Clerk demonstrates competence in performing all general office procedures required in the Emergency Department.

1. Operates applicable computerized and automated systems/equipment, i.e., printers, computer, credit card machine, data card machine, pneumatic tube system.


2. Effectively operates components of the department’s communication system with courteously and respect, i.e., Cisco phone, fax machines, copier, paging system, pre-hospital lines, walkie-talkie.


3. Demonstrates technical proficiency as evidenced by performance on skills checklist


4. Greets patients warmly; responsive to requests from waiting room


5. Communicates with intake and department leader on patient flow.


6. Completes, recovers, or retrieves registration accurately utilizing either automated or manual methods as required.


7. Ensures signature(s) are obtained for authorization for treatment.


8. Initiates and completes additional forms including, but not limited to, request for medical records, privacy notice.


9. Completes all exception registrations and provides proper electronic documentation to facilitate follow-up.


10. Effectively implements manual procedures during computer “down times”.


11. When available, reviews photo ID for positive patient identification and arm bands all patients.


12. Ensures all pertinent ED paperwork is accurately labeled with patient name and MRN.


13. Demonstrates correct cash handling procedures by:


14. Complying with registration policy regarding collection of co-pays, fees and DME charges.


15. Handling assigned cash fund in accordance with facility cash handling policy


16. Follows proper security procedures for cash in locked drawer and maintains change for cash fund


17. Accurately completes “cash drawer” screen in HealthConnect


18. Accurately prepares and delivers registration envelopes to Business Office per policy.


19. Assists with answering and responding to incoming calls to the ED, to include TTY, access phones and ambulance phones. Accurately records patient information called to the ED and communicates the information timely to appropriate physician/nursing staff.


20. Completes notifications to other departments/locations as directed by physician and nursing staff. Demonstrate the ability to receive and disseminate information appropriately.


21. Delivers lab specimens at ED drop off locations to the main laboratory.


22. Utilizes functions on HealthConnect and communicates to clinical staff regarding updates on patient status, i.e., lab results back; tests scheduled; hourly census.


23. Faxes paperwork within the medical center and to other facilities as appropriate.


24. Notifies department leader of Reddinet alerts.


25. Orders charts and other patient information as directed.


26. Processes time sensitive paperwork, i.e., report forms, within designated timeframes.


27. Documents and communicates clear and concise information to assist with patient admit process:


28. Utilize functions on HealthConnect system.


29. Communicates to primary nurse/department leader bed availabili