Deputy Director Interior Business Center

Executive Core Qualifications (ECQ's)- *Required Documentation*

The Office of Personnel Management has identified five executive core qualifications (ECQs). The ECQs define the competencies needed to build a federal corporate culture that drives for results, serves customers, and builds successful teams and coalitions within and outside the organization. The ECQs are required for entry to the Senior Executive Service and are used by many departments and agencies in selection, performance management, and leadership development for management and executive positions. The ECQs were designed to assess executive experience and potential-not technical expertise.

ECQ 1 - LEADING CHANGE: You must have demonstrated an ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

• Leadership Competencies: Creativity & Innovation, External Awareness, Flexibility, Resilience, Strategic Thinking, Vision

ECQ 2 - LEADING PEOPLE: You must demonstrate the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

• Leadership Competencies: Conflict Management, Leveraging Diversity, Developing Others, Team Building

ECQ 3 - RESULTS DRIVEN: This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

• Leadership Competencies: Accountability, Customer Service, Decisiveness, Entrepreneurship, Problem Solving, Technical Credibility

ECQ 4 - BUSINESS ACUMEN: This ECQ involves the ability to manage human, financial, and information resources strategically.

• Leadership Competencies: Financial Management, Human Capital Management, Technology Management

ECQ 5 - BUILDING COALITIONS: This ECQ involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

• Leadership Competencies: Partnering, Political Savvy, Influencing/Negotiating

FUNDAMENTAL COMPETENCIES: The following competencies are the foundation for success in each of the Executive Core Qualifications: Interpersonal Skills, Oral Communication, Integrity/Honesty, Written Communication, Continual Learning, Public Service Motivation

Mandatory Technical Qualifications (MTQs)- *Required Documentation*

MTQs are designed to assess an applicants experience relevant to the specific position requirements. Each MTQ narrative response must 1.) not exceed two pages per narrative statement; 2.) include specific examples of your experience, education, and/or accomplishments; and 3.) address specific challenges, contexts, actions, and results.

1. Organizational Transformation: Demonstrated ability to design and build an organization capable of delivering high quality, timely and effective customer service, and to manage the transformation of an organization on a significant scale to meet mission requirements. Inherent to this qualification is the demonstrated ability to assess and prioritize customer
needs, to develop with management a strategy to address those needs and an organizational plan to execute the strategy, the ability to manage multiple facets of complex organizational change, the ability to influence culture and values in delivering and developing improved services and the ability to serve as a champion to employees during the change process.

2. Managing Customer Satisfaction: Demonstrated ability to develop a customer service culture and communicate, assess, and improve customer service standards, practices, and policies throughout an organization. Inherent to this qualification is the demonstrated ability to identify current and potential customer needs, to develop and manage a robust and reliable program to measure customer satisfaction and service performance metrics and benchmarks, to monitor issues and trends in client satisfaction, to identify weaknesses, to develop and implement appropriate corrective action and program changes, and to identify and to incorporate best practices and lessons learned into an effective client service delivery program, all in order to drive continuous improvement in customer service performance and customer satisfaction. Also inherent to this qualification is the ability to create new or improved service capabilities and work with internal and external stakeholders to create a shared vision of effective service.

3. Enabling Technology: Demonstrated ability to use technology to support enhanced delivery, accessibility, effectiveness and cost efficiency of services and programs. Inherent to this qualification is the demonstrated ability to develop long term views on how work, programs, and services can be enhanced through technology and how technology can be used effectively to drive cost out of service delivery while enhancing service performance and customer satisfaction, and the ability to develop criteria to determine the optimal mix of delivery mechanisms for government services.

4. Financial Management: Demonstrated ability to manage, prioritize, deploy and leverage financial capital. Inherent in this qualification is demonstrated ability to be efficient and effective in management, application, use and monitoring of financial resources in a full cost recovery revolving fund environment and the ability to develop creative strategies to stretch and apply scarce financial resources in support of cost-effective service delivery.

Challenge-Context-Action-Result(s) (CCAR) Model.

CCAR Model is outline below. When addressing the ECQs and MTQs, you are strongly recommended to utilize the CCAR Model. Each ECQ or MTQ statement should include more than one example of relevant experience.

• Challenge: Describe a specific problem or goal.
• Context: Talk about the individuals and groups you worked with, and/or the environment in which you worked, to tackle a particular challenge (e.g., clients, co-workers, members of Congress, shrinking budget, low morale).
• Action: Discuss the specific actions you took to address a challenge.
• Result: Give specific examples of the results of your actions. These accomplishments demonstrate the quality and effectiveness of your leadership skills.

Your responses to the ECQs and MTQs will be evaluated based on how clearly and concisely you emphasize your level of responsibilities, the scope and complexity of the programs, activities, or services managed; program accomplishments; policy initiatives undertaken; level of contacts; the sensitivity and criticality of the issues addressed; and the results of actions taken.

You are required to submit separate narrative statements for each ECQ and MTQ to receive consideration for this position. Please see the REQUIRED DOCUMENTS section for complete details regarding the page limitation and formatting requirement.