Design Researcher

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What Do We Do?

Triple Whale is a leader in business intelligence for e-commerce. With thousands of customers in dozens of countries, our software tracks more than $40 billion of online commerce annually. Our culture, built on innovation, creativity, and speed, fosters an environment where great ideas can flourish. Headquartered in Columbus, Ohio, with additional offices in Israel, we are expanding our team to pursue an ambitious vision. Join us and be part of something big!

Triple Whale is seeking an experienced Design Researcher to join a dynamic product team. As part of a multidisciplinary team, you’ll tackle complex, e-commerce related challenges alongside other builders and thinkers from different backgrounds.

A successful candidate will be an organized go-getter with solid experience developing key insights about diverse audiences. You will undertake qualitative and quantitative research with a range of business stakeholders across our client base to better understand their needs, contexts and perspectives, and their relationship with the various factors that influence their financial health. You are a quick learner, enthusiastic, detail-oriented and collaborative—ready to roll up your sleeves and join a team that’s building one of the fastest growing companies in the world.

You Will:

* Spearhead user research for Triple Whale’s financial and operational product lines

* Act as the voice of the user in a multidisciplinary software development team

* Structure human-centered research and lead internal and partner teams through fieldwork, analysis of findings and insight development

* Combine qualitative and quantitative research to generate actionable insights

* Connect insights to design and collaborate with teammates to create “must have” digital tools for our users

* Create deliverables, reports, presentations, and/or videos to document and bring to life insights in an engaging and inspiring way

* Promote design thinking throughout our organization and share best practices for design research with other product teams

Requirements

You must have:

* 5+ years of experience using human-centered practices to guide qualitative and quantitative research and design work from concepts to shipped and scaled experiences

* A proven ability to scope research, recruit participants, lead fieldwork, conduct interviews, perform desk research, lead synthesis and communicate findings to stakeholders

* Ability to synthesize research findings and to uncover and articulate insights that will inform and inspire design

* Ability to shape and lead strategic systems thinking based upon insights gathered through research. Exceptional communication and storytelling skills; fluency and confidence in inspiring teammates and partners with user-driven rationale

* Ability to work flexibly and efficiently, exercising a balance between research rigor and speed; we are looking for people who can maintain a high degree of rigor throughout, but who also experiment in their approach and methodology.

* Experience using technology and digital methods to uncover needs (e.g.: experience conducting online ethnography, implementing remote user studies, moderating/monitoring online communities, collaborating with developers to build web or digital prototypes to gather feedback, etc.).

* Deep understanding of user research best practices in a broad range of methods including: interview, contextual inquiry, usability, competitive analysis, survey, and behavioral/clickstream analysis.

* Able to analyze and synthesize qualitative and quantitative information, triangulate data across multiple studies and present actionable insights and recommendations to the stakeholders.

* You love working on teams and share a passion for Triple Whale’s mission to bring clarity to business operators and decision-maker.

* Applications without a COVER LETTER will not be considered

Our Values

We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.

We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. 

We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. 

We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.

We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

Perks

Greatest Team: A world-class team of the brightest and most talented out there! Work with fun, hardworking, kind, nice people who are passionate about what they do

Compensation: Competitive salary, benefits, and equity

Family Focus: Parental leave and flexibility for families

Time Off: Generous PTO. We want you to relax when you need to relax!

Healthcare: Excellent medical, dental, and vision coverage

401K: 3% matching

In the News

Triple Whale raises $25M for its smart Shopify data platform

Columbus e-commerce startup Triple Whale aims to triple in size

Businessinsider: Shopify merchants have doubled ad spend on TikTok to reel in customers, as privacy changes make Facebook a ‘complete nightmare’ for customer acquisition.

Triple Whale Raises $27.7M to Develop Default Ecommerce Operating System for Shopify Brands

By submitting, I acknowledge Triple Whale's Job Candidate Privacy Notice

Job Candidate Privacy Notice