Desktop Analyst 2

Job Title: Cloud Infrastructure Services (CIS)

Location: Tampa,Florida,USA

Travel: 10%

On site Service Level desktop incident resolution.

KEY RESPONSIBILITIES:

• Imaging and staging hardware.
• Wiping devices that are returned from the field for return to inventory.
• Install and configure software requested by client (MS Office 365, Adobe Creative Suite, VPN software, etc.).
• Ticket management - time manage all service level tickets that are assigned to individuals. Update and close tickets. Requires ability to remote into PC's to download software and troubleshoot.
  Lift, carry and transport computer equipment.

Required Skills:

• Proven 3-5 years of PC desktop/laptop field deployment work with large scale operations
• 3 + years hands on experience with SCCM, TCP/IP protocols, Active Directory, and Exchange
• 3 + years hands on experience with Win 7, Win 10 and MAC OS
• Experience with Ticket monitoring systems (Service Now)'
• Hands on with large scale windows migration activities
• Proficient use of Microsoft Office Products (word, excel, PowerPoint)
• Strong customer service skills (face to face)
• Strong communication skills (team members and team leaders)
• Ability to work under minimal supervision and multitask in a fast-paced and deadline-driven environment

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

Flexible work

Healthcare including dental, vision, mental health, and well-being programs

Financial well-being programs such as 401(k) and Employee Share Ownership Plan

Paid time off and paid holidays

Paid parental leave

Family building benefits like adoption assistance, surrogacy, and cryopreservation

Social well-being benefits like subsidized back-up child/elder care and tutoring

Mentoring, coaching and learning programs

Employee Resource Groups

Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get The Future You Want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.