Desktop/Server Support

Desktop Support Specialist - Offshore Travel Required:

Experience and Educational Requirement:

• A+, MTA, Microsoft Certified Desktop Support Technician (MCDST), or equivalent work experience
• Experience working in a structured, process-driven environment
• Must be physically able to lift up to 30 pounds
• Basic understanding of TCP/IP networking
• Experience working with Enterprise level customers
• ITIL Foundation certification
• 2+ years setup, configuration, troubleshooting of desktop/notebook hardware and software, specifically Microsoft Windows in a networked environment
• Specific manufacturer certifications (Dell & HP) a plus

Want more jobs like this?

Get Computer and IT jobs in Houston, TX delivered to your inbox every week.

Get Jobs

Send me The Muse newsletters for the best in career advice and job search tips.

By signing up, you agree to our Terms of Service & Privacy Policy.

• Occasional heavy lifting/carrying technical equipment, a significant amount of time spent at computer terminal, heavy keyboard usage

• Business Consultation:
  • Consulting with site clients to evaluate current and future computing requirements
• Facilitate the development of plans to meet additional needs
• Assist with planning and budgeting for computing needs
• Other consultation that the business requires
• Coordinate Desktop Support Activities:
  • Enhanced service level
  • Business POC for desktop support
  • Help Desk tickets - create, monitor, assist, escalate
• Computer Assistance:
  • User productivity assistance, problem troubleshooting, application installations
  • Hardware problem resolution: troubleshoot, deploy, coordinate replacements, escalate
• Server support: Onsite support, assist troubleshooting, tape rotations, DRP assistance, problem reporting and escalating
• Installation of keyboards, mice, laptop batteries, and printer toner cartridges
• Application Support:
  • Coordinate with office based primary support
  • Troubleshoot application problems
  • Support the installation and configuration of applications
  • Software support on the following: servers, printers and non-approved desktop devices
  • Assist with usage, local user expert for key applications
  • Communication Coordination - (performed by onsite support and offshore LAN/WAN team)