Desktop Support Administrator

DESKTOP SUPPORT ADMINISTRATOR 

Our mission is to improve the performance of athletes and teams, which we do by engineering the premier technology platform for sport. We've been at the forefront of sports technology and science since 2006 - we don't just work in the sporting industry, we are actively changing its future.  Our solutions are designed to help athletes and coaches “play smart” in a world where 1% can literally mean the difference between winning and losing.

We work with over 3,000 teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes’ health, game-day readiness, and performance, as well as in-game tactics.  Our solutions include wearable technology, video analytics, and athlete monitoring solutions, and we are passionate about helping sports organizations at all levels to better scout, recruit, teach, and win.

Catapult is seeking a driven and responsible Desktop Support Administrator reporting to the IT & CloudOps Engineer. This individual will be responsible for troubleshooting and support of IT Systems and Infrastructure for Catapult Sports and is based out of Boston, MA.  This role includes: Desktop Support, Operating Systems Administration (Windows and Linux), Telephone Systems, Cloud Services Account Administration, and networking components (WAN & LAN).

WHAT YOU’LL DO 

As a knowledgeable Desktop Support Administrator with skills and experience in operating systems and networking you will need to effectively assist our distributed IT organization with the following:

• Perform onsite or remote analysis, diagnosis, and resolution of technical support issues raised by our end-users
• Equipment provisioning and deprovisioning in accordance with established procedures and processes
• Account provisioning and deprovisioning in accordance with established procedures and processes
• Respond to assigned help desk requests in a timely manner using the help desk ticketing system
• Maintain conference room equipment, printers, and other equipment in shared spaces
• Order equipment as needed and maintain hardware inventory
• Participate in special projects as assigned

Technical Skills & Experience

• Experience configuring and troubleshooting operating systems, applications and hardware for Windows and OS X
• G-Suite administration experience
• Demonstrable skills in creating sound solutions to issues affecting the IT organization
• Experience using a ticketing system
• Experience working in a team-oriented, collaborative environment

Education & Certifications

• AS or BS degree in a technology discipline or equivalent experience
• CompTIA A+ certification (preferred)

Skills and Personal Attributes

The ideal candidate will possess the following:

• Ability to work diligently under minimal supervision to achieve agreed upon objectives and priorities (results orientated).
• Systematic thinker and consistent approach to problem solving
• Composure along with the ability to react quickly during crisis (e.g. Network Down)
• A strong drive to continually improve overall reliability, integrity and performance
• Ability to work effectively in a distributed team oriented environment
• Ability to build & maintain relationships with Stakeholders 
• Ability to keep IT management aware of and up to date on site issues
• Ability to quickly learn new skills 

WHY CATAPULT? 

• We have amazing people. We can promise you will work with some of the most ambitious and intelligent people in an exciting industry, and you will do some of the best work of your life.
• We encourage our people to have constructive, open and honest communication in order to make Catapult extraordinary; innovate and create smart solutions; establish a collaborative, yet challenging, environment to develop our performance and the performance of our customers.
• Our workforce spans more than 20 countries, you'll have the opportunity to work across multiple nationalities and cultures, and build your global awareness and capability 
• We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to do things better.  There is unlimited opportunity to grow, do more, and do better.

Whether you’re interested in sports or not, you’ll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet! 

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes, but don't meet every single point in our job ad, please still get in touch! We would love to have a chat and see if you could be a great addition to our team. We are building the future of sports performance. Our priority is to find the brightest talent that can add to our team culture, those who actively contribute and who are excited about what they do.