Developer Support Engineer
Company
Digibee Inc.
Location
Other US Location
Type
Full Time
Job Description
About the role
We're looking for our next Developer Support Engineer. Your mission on the team is to provide our customers with the best support service for systems integration solutions using the Digibee platform.
On a typical day, you will…
- Support customers in the development and use of the Digibee Platform.
- Contribute to improve customer support by promptly responding to clients requests and dealing with complaints
- Troubleshoot technical issues diagnosing and repairing faults.
- Conduct customers to get to the root of their problem quickly.
- Ensure assertive customer assistance every day, providing timely and accurate customer feedback and giving follow-up to ensure the problem is solved.
- Manage multiple cases at one time and deal with other internal teams in search of a solution to the problem
- Execution of the processes in order to maintain the Customer Support Service at high quality levels.
What you'll need to bring..
- Solid knowledge in programming logic and mastery of integration patterns;
- Knowledge in languages SQL and NoSQL (MongoDB), web services, JSON, XML, REST, SOAP, API;
- Knowledge of HTTP/HTTPS protocol, security, use of certificates and mTLS;
- Ability to act in critical incidents with agility and assertiveness in communicating with other teams.
- Investigative profile
- Attention to detail, problem-solving skills, good written and verbal communication.
- English fluent skills
It's a plus if you have...
- Spanish Language Skills
- Basic Networking concepts
- Knowledge of cloud architecture, networking, and DevOps best practices.
Our Perks And Benefits
- We're remote first, with a flexible working schedule
- Health care
- R$ 1.200,00/month on Caju card (for food and meal allowance, mobility, home office supplies, culture, health, and education)
- Life insurance
- Child care assistance
- Gympass
- English course: we have a partnership for group classes for R$100 monthly
Our culture
We believe in a highly collaborative work environment in order to foster constant development and exchange between teams. We encourage learning, sharing knowledge, and using new technologies to create disruptive ideas - we want to create something great together!
At Digibee, we know it's our people who make the difference. We embrace and value diversity and are dedicated to encouraging a supportive and respectful culture in our community.
We are interested in every qualified candidate eligible to work remotely in the country of this job posting. However, we are not able to sponsor visas for this position.
Date Posted
11/22/2024
Views
0
Similar Jobs
Senior Engineering Manager, Micros Foundations - Atlassian
Views in the last 30 days - 0
Atlassian is seeking a Senior Engineering Manager to lead a team of Backend Software Engineers The role involves guiding technical decisions prioritiz...
View DetailsSenior Frontend Engineer - Simply Business
Views in the last 30 days - 0
Simply Business is seeking a Senior Frontend Engineer to join their Front End Tooling team The role involves developing products using best practices ...
View DetailsDevelopment Underwriter - Simply Business
Views in the last 30 days - 0
Simply Business is seeking a Development Underwriter with an Underwriting background to support their new MGA brand Nupro which aims to disrupt the sm...
View DetailsE2E Solution Architect - Ahold Delhaize USA
Views in the last 30 days - 0
Ahold Delhaize USA is seeking a Solution Architect with extensive experience in IT architecture BigData Analytics and various software designs and dev...
View DetailsE2E Solution Architect - Ahold Delhaize USA
Views in the last 30 days - 0
Ahold Delhaize USA is seeking a Solution Architect with extensive experience in IT architecture BigData Analytics and various software designs and dev...
View DetailsE2E Solution Architect - Ahold Delhaize USA
Views in the last 30 days - 0
Ahold Delhaize USA a division of a global food retailer is seeking a Solution Architect for its US operations The role involves translating business r...
View Details