DevOps Engineer
Company
OpenPhone
Location
Remote
Type
Full Time
Job Description
For millions of teams working in dozens of industries, day-to-day business gets done on the phone. So why—despite the huge leaps we've taken in design and usability—does most business phone software still look, feel, and act like it was born in the 90s? OpenPhone is changing that.
We’re a new type of business phone with a mission to help people communicate better and be more productive.
We’re backed by Y Combinator and some of the best venture firms around including Tiger Global, Craft Ventures, Slow Ventures, and others. We take pride in providing an exceptional customer experience and a product people love, which is why we’re excited that our customers have rated us the #1 VoIP Provider on G2.
OpenPhone is the modern, sophisticated answer to the clunky, outdated phone systems that have been slowing down businesses for years. And after earning over 25,000 happy customers and 56M in funding in just four years, it's safe to say we're onto something big.
This role promises high Impact, high volume, and pivotal projects in cutting-edge technology. You will collaborate closely with Engineering to create polished policies, procedures, and technical documentation. Maintain compliance and peak performance of critical systems through automated processes. Manage and monitor diverse Kubernetes clusters, aiming for an impressive 99.99% service availability.
Some of the things you’ll do:
- Collaborate with the DevOps team and work independently to create high-quality policies, procedures, and technical documentation.
- Ensure infrastructure compliance with specifications and maintain business-critical systems through automated processes.
- Manage and monitor diverse Kubernetes clusters in various infrastructures, striving for 99.99% service availability.
- Design and implement zero-downtime solutions for highly available services and disaster recovery across different regions.
- Contribute to capacity planning, anticipate performance bottlenecks, and facilitate environment scaling.
- Monitor, troubleshoot, and resolve issues in all environments, including production incidents.
- Implement CI/CD pipelines using GitHub Actions for efficient software delivery.
- Promote security awareness, produce supporting materials, and address current threat landscape concerns.
- Take a risk-based approach to information security and manage third-party risks and mitigation processes.
- Stay updated on ecosystem challenges, exploits, and developments to proactively address potential vulnerabilities.
About you:
- Skilled Linux user with experience in Source Code and Document Management Systems.
- Proficient coding/scripting in at least one modern language for application development or utilities.
- Knowledgeable in building, running, and securing Docker containers.
- Familiarity with configuring, securing, and orchestrating containers and microservices, especially using Kubernetes.
- Ability to analyze data sets and generate reports using tools like SQL, POSIX stream processing, spreadsheets, ODBC, and Python.
- In-depth understanding of Kubernetes control plane components and security/compliance aspects.
- Experience with build automation, configuration management tools, and cloud platforms (AWS, Azure, oci, etc.).
- Proficiency in common infrastructure tools: Docker, Terraform, Helm.
- Background in supporting 24x7 high-availability internet environments.
- Familiarity with secure Identity Management, Authentication principles, computer networks, and supporting systems.
- Knowledge of DNS, SSL/TLS, and IP network security.
- Understanding of secure messaging systems and privacy awareness, including GPG and encrypted messaging.
As a fully remote company, we thrive asynchronously as a team. We are curious, ambitious, and dedicated to our work. We value trust above all else, and have a strong bias for action. If you're looking for a place to do your life's work, please get in touch. We'd love to hear from you.
And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.
We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Date Posted
08/23/2023
Views
1
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