Digital and Data Transformation - Test and Implementation Manager - Associate - Geneva

J.P. Morgan Private Bank, named '2019 Best Private Bank for Ultra-High-Net-Worth Clients' by Euromoney, provides comprehensive advice, solutions, and services to the world's wealthiest families. As part of the International Private Bank (IPB) Digital & Data Transformation (DDT) organization, the Service of the Future (SotF) product team is redefining the operating model and toolset for our client-facing teams. This is a pivotal time to join our team, as you will be a key leader in promoting strategic change, accelerating business growth, and achieving efficiency goals globally.

"As a Digital and Data Transformation - Test and Implementation Manager within the International Private Bank (IPB) Digital & Data Transformation (DDT) organization, you will play a key role in re-designing the end-to-end Operating model and tool set for our client-facing teams. You will have the opportunity to create an omni-channel digital experience for IPB clients and design end-to-end journeys and supporting tool sets to bring the advisor, support teams, and client experience closer together. This is an exciting time to join us as we transform our business and you will be one of the key leaders promoting strategic change, helping to accelerate business growth and achieve efficiency goals globally.

Job Responsibilities:

• has a deep understanding of the global application suite and how it is to be used and implemented locally, manage and perform end to end testing, in partnership with the business and own the implementation in to the production environments.
• Understands client needs. Invests in a deep understanding of the business opportunity, client needs, and competitive landscape to inform which initiatives and features to pursue. Participates in user experience research and integrates user feedback to uncover client needs and to inform feature definition so that it is relevant and useful.
• Defines strategy, operating model, and roadmap to achieve vision and business goals. Owns and drives the product roadmap to meet business goals and provide a leading client and product experience. Partners with developers and UX designers to deliver an intuitive and differentiated user experience. Prioritizes and defines each feature to meet client and business goals, while also meeting control requirements.
• Leads the product development lifecycle by defining requirements (in partnership with other teams), ensuring sprint inputs (e.g. designs and requirements) and outputs (e.g. tested code) are as envisioned, and providing direction and smart trade off decisions for the scrum team. Collaborates with other product and requirement owners and designers to deliver end-to-end product and experience. Partners with Technology to triage issues end-to-end until full resolution is achieved, then communicate issue resolution to appropriate parties and escalate issue as necessary to ensure proper response.
• Establishes approach to pilot/rollout new capabilities, including objective/scope, communication, training/support, and feedback/metrics.
• Embodies true "client-obsession" in identifying and leveraging user data, key performance metrics, industry trends, and varying forms of client and internal feedback to shape our designs and product roadmap.
• Develops and maintains deep relationships with delivery partners including senior leaders, Digital, Technology, Design, Operations, CAO, Client Service, and control functions across each region.

Required Qualifications, Capabilities and Skills:

• Must be a strong problem solver and effective communicator with a curious mindset and underlying passion for clients needs.
• Previous product management or related experience required, with proven track record of delivery.
• Ability to define and execute product roadmap and business models.
• Ability to prioritize projects and efforts considering many variables including business and client needs, competitive and industry trends, resource and funding availability, and internal trade-offs.
• Ability to partner with cross-functional teams at all levels for effective execution in an agile manner.
• Ability to manage tight delivery timelines and execute under pressure.
• Strong commitment to professional responsibilities, a degree of self-motivation suitable for a "start-up" team, and superior work ethic with adaptability to push beyond standard hours during busy periods to meet tight deadlines.

Preferred Qualifications, Capabilities and Skills:

• Personal or professional experience in Private Banking, preferred.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.