Digital Customer Experience Manager

Are you ready to own something big? Automox is turning IT admins into IT heroes by replacing traditional tools with our award winning cloud-native endpoint management platform. Our product works autonomously and so do our teams. We value a ‘one team’ mentality where everyone’s unique skills contribute to an environment that encourages collaboration and ownership. At Automox you’re enabled to do your best work, grow your career, and have an impact that will be noticeable. WE ARE A_TOMOX… all that’s missing is U! 

OVERVIEW 

We are looking for an exceptional Digital CX Manager who is customer-obsessed, has solid technical aptitude, and wants to join a Customer Experience Team tasked with ensuring every interaction with Automox ends with a happy customer. As a Digital CX Manager, your primary responsibility will be to provide product and technical expertise focusing on the customers' needs and outcomes to ensure they receive maximum value from our solution. You will work to deliver value to our customers, learn about their businesses, and drive adoption based on the customers' defined goals and objectives. 

As a critical member of our growing Digital Success team, you will have a phenomenal opportunity to build next-generation digital programs that improve customer time to value, customer experience, and employee productivity. You will utilize bots, in-app messaging, emails, webinars, online content, and more to guide our paid customers through critical moments in their journey and ensure they successfully adopt and get the most value from Automox.

The ideal candidate is a creator who is naturally curious and enjoys identifying and solving problems with an innovative approach, develops cross-functional solid working relationships, and is capable of defining and owning the creation and implementation of digital programs.

YOUR IMPACT

• Build targeted digital campaigns, processes, and tools to effectively launch, adopt, and expand Automox usage across various customer segments, industries, and personas 
• Contribute to a roadmap of customer touchpoints and experiences that proactively guide customers through the Automox customer journey and make it easier for our Success Managers to serve their customers
• Collaborate with R&D, Marketing, and Sales to develop digital programs that drive viral adoption of our product innovations
• Build innovative processes and tools to support effective delivery, scalability, and measurement of our digital programs
• Leverage data and analytics to develop, lead, and measure results for GTM sales and adoption-related initiatives, programs, and campaigns
• Optimize digital experiences to drive retention and accelerate adoption and customer value
• Partner with data teams for controlled experimentation, advanced analysis
• Engage with customers and respond promptly to inquiries

WHAT YOU BRING TO THE TABLE

• 4+ years of experience in enterprise SaaS in a customer success role
• Experience developing digital adoption, retention, or growth marketing programs or scaled customer outreach
• Experience building and driving digital, 1:many and 1:few programs
• Hands-on experience leading initiatives from start to finish to deliver measurable business results and execute against key performance indicators
• Experience shaping and creating thought leadership, including go-to-market materials, points of view, white papers, blog posts, etc.
• Experience using data to inform strategies, measure success, segment our customer base, and experiment to optimize performance; patching or vulnerability management experience is a plus
• Understanding of SaaS-based business models
• Experience with in-app messaging. Exposure to Intercom is a plus.
• Gainsight or related technology experience 
• Experience working with marketing operations teams or marketing automation tools is a plus
• Strong communication skills

OUR INVESTMENT IN YOU

• World-class enablement and on-demand training - check out Automox University for a sneak peek!
• Exposure to executive thought leaders with a passion for living our values
• Weekly 1:1 coaching with your leadership

This position will be accepting applications from 3/13 - 4/17.

Studies have shown that women, people of marginalized genders, and people of color are less likely to apply to jobs unless they meet every single qualification. We want to encourage you to apply, even if you don't feel like you meet all the requirements. We are more interested in your skills, your experience, and your passion for the work than we are in your specific qualifications.

LOCATION

We are a fully distributed company and have remote workers throughout the United States.

***Note: We are currently not able to hire in Colorado, California, Seattle area, or New York metro***

ABOUT AUTOMOX

Automox is the cloud-native IT operations platform for modern organizations. Our award-winning answer to modern IT operations and best-in-class results earned Automox four straight quarters of record growth. We are now trusted by more than 2,500 leading companies and MSPs worldwide, including NASA, Yale, Xerox, Allbirds, and Unicef. It makes it easy to keep every endpoint automatically configured, patched, and secured – anywhere in the world. The future of IT Operations is cloud-native – and right now. Will you join us?

TOTAL REWARDS: Thrive with Us

Beyond the Status Quo

🇺🇸 Work from almost anywhere in the USA***

💵Competitive Salary

📈Equity for Full-Time Employees

🏦 401K Match

🏝Flexible PTO, generous sick time policy

👋🏽$20 a month to connect virtually with colleagues

Health & Wellness

🩺 Comprehensive Health Plans with generous employer contributions

🩺100% Company-paid Short Term/Long Term Disability and Life Insurance

🩺 Company HSA Contribution: $100-$150-$200 per month based on tier

🩺 Gender Affirmation Coverage

Happiness & Well-Being

🎁 $50 per month Lifestyle Spending Account

💻 Internet Reimbursement - $50/month

🗄 $750 Home office stipend

👨‍👧‍👦 $10k Adoption Benefit

🤰🏽Comprehensive Family Planning Coverage

We are committed to an inclusive and diverse company. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

We are not able to sponsor work visas for this position at this time.

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