Digital Success Manager

Are you ready to own something big? Automox is turning IT admins into IT heroes by replacing traditional tools with our award winning cloud-native endpoint management platform. Our product works autonomously and so do our teams. We value a ‘one team’ mentality where everyone’s unique skills contribute to an environment that encourages collaboration and ownership. At Automox you’re enabled to do your best work, grow your career, and have an impact that will be noticeable. WE ARE A_TOMOX… all that’s missing is U! 

OVERVIEW

At Automox, we solve problems. We are looking for an exceptional Digital Success Manager who is Customer Obsessed, has a solid technical aptitude, and wants to join the Customer Experience Team tasked with ensuring every interaction with Automox ends with a happy customer. As the first Program Success Manager at Automox you will enjoy the benefits of helping build out how we engage, provide value, nurture and communicate with thousands of customers that fall in our digital segment. This role requires innovation, commitment, creativity, and a willingness to lean in to identify and solve customer problems. This exciting, cutting-edge position will be an integral part of the greater Digital Customer Experience.

WHAT YOU'LL BE DOING

• Creating and delivering compelling content via webinars, office hours, email programs and more
• Hosting live trainings via webinars, office hours, and more
• Proactively managing risk by identifying behaviors and trends and provide mitigation via solutions
• Documenting both new and improved processes
• Providing and leveraging performance metrics to optimize outcomes of each program 
• Responding to customer inquiries with meaningful resources in a timely manner
• Communicating valuable customer feedback in succinct ways to product and engineering teams 
• Collaborating with our CSM teams to ensure each customer’s journey is managed efficiently
• Advocate customer technical needs and opportunities cross-departmentally.
• Maintain deep technical competence on the platform
• Facilitate integration of Automox into the overall workflow within our customers’ operations

WHAT YOU BRING TO THE TABLE

• Strong technical skills 
• 3+ years managing customers in a one-to-many environment
• Strong multi-tasker
• Deep knowledge of the Automox platform and recommended Best Practices
• Clear communication skills 
• Desire to make a positive customer impact
• Experience and comfort with the following tools: Gainsight, Zendesk, Zoom, Salesforce, Google products 
• Reliable, self-starting mentality

This position will be accepting applications from 4/12-4/19.

Studies have shown that women, people of marginalized genders, and people of color are less likely to apply to jobs unless they meet every single qualification. We want to encourage you to apply, even if you don't feel like you meet all the requirements. We are more interested in your skills, your experience, and your passion for the work than we are in your specific qualifications.

LOCATION

We are a fully distributed company and have remote workers throughout the United States.

***Note: We are currently not able to hire in Colorado, California, Seattle area, or New York metro***

ABOUT AUTOMOX

Automox is the cloud-native IT operations platform for modern organizations. Our award-winning answer to modern IT operations and best-in-class results earned Automox four straight quarters of record growth. We are now trusted by more than 2,500 leading companies and MSPs worldwide, including NASA, Yale, Xerox, Allbirds, and Unicef. It makes it easy to keep every endpoint automatically configured, patched, and secured – anywhere in the world. The future of IT Operations is cloud-native – and right now. Will you join us?

TOTAL REWARDS: Thrive with Us

Beyond the Status Quo

🇺🇸 Work from almost anywhere in the USA***

💵Competitive Salary

📈Equity for Full-Time Employees

🏦 401K Match

🏝Flexible PTO, generous sick time policy

👋🏽$20 a month to connect virtually with colleagues

Health & Wellness

🩺 Comprehensive Health Plans with generous employer contributions

🩺100% Company-paid Short Term/Long Term Disability and Life Insurance

🩺 Company HSA Contribution: $100-$150-$200 per month based on tier

🩺 Gender Affirmation Coverage

Happiness & Well-Being

🎁 $50 per month Lifestyle Spending Account

💻 Internet Reimbursement - $50/month

🗄 $750 Home office stipend

👨‍👧‍👦 $10k Adoption Benefit

🤰🏽Comprehensive Family Planning Coverage

We are committed to an inclusive and diverse company. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

We are not able to sponsor work visas for this position at this time.

https://patch.automox.com/rs/923-VQX-349/images/Notice-of-Right-to-Work.pdf

https://patch.automox.com/rs/923-VQX-349/images/E-Verify-Participation-Poster.pdf