Director, Data Analytics

GoodRx is the leading prescription savings platform in the U.S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information. Since 2011, GoodRx has helped consumers save nearly $75 billion on the cost of their prescriptions.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

About The Role

The Director of Data Analytics - Subscriptions will provide strategic leadership, vision, and execution to drive growth and engagement for subscription products at GoodRx. This individual will lead a high-performing analytics team, leveraging data to optimize the customer journey, enhance retention, and inform product strategies. With proven experience in subscription-based businesses, the ideal candidate will partner closely with cross-functional teams, including Product, Design, and Engineering to deliver data-driven insights that shape the future of our subscription offerings.

As a key member of our leadership team, you will have the opportunity to make a significant impact on how we engage with our customers and scale our subscription business. The ideal candidate has deep experience in subscription analytics within consumer-facing organizations and a strong ability to influence decision-making at the highest levels.

Responsibilities:

• Develop and execute a comprehensive analytics strategy to support subscription growth, engagement, retention, and overall customer lifecycle optimization.
• Build, lead, mentor, and inspire a high-performing team of analysts.
• Partner with subscription product, marketing, and engineering teams to define success metrics, establish reporting frameworks, and deliver actionable insights.
• Lead the design and implementation of advanced analytics models to understand customer behaviors, predict churn, and optimize pricing and promotions.
• Define key performance indicators (KPIs) for subscription performance and implement dashboards and reporting systems to track progress.
• Support experimentation (A/B testing) efforts, including test design, analysis, and insights to inform subscription product and marketing strategies.
• Identify opportunities to improve the customer experience and drive business outcomes through analytics and data storytelling.
• Advocate for a data-driven culture, fostering cross-functional collaboration and ensuring data accuracy, accessibility, and usability across teams.
• Communicate complex analyses and recommendations clearly and concisely to stakeholders and senior leadership.

Skills and Qualifications:

• 12-15 years of experience in data analytics, with a strong focus on subscription-based products and business models.
• 5+ years of experience leading and managing analytics or data science teams.
• Proven expertise in subscription lifecycle analytics, including acquisition, engagement, retention, and churn modeling.
• Proficiency in SQL, Python, R, or other analytical tools, and experience with data visualization platforms (e.g., Looker, Tableau).
• Strategic thinker with a customer-focused mindset and the ability to translate business goals into analytical frameworks and recommendations.
• Demonstrated ability to use data to inform and influence product and business decisions.
• Strong communication skills with the ability to present insights to technical and non-technical audiences, including executive leadership.
• Experience working with cross-functional teams, including product, marketing, and engineering.
• Bachelor's degree in Analytics, Statistics, Computer Science, or a related field; advanced degree preferred.

Preferred Qualifications:

• Experience in subscription businesses within e-commerce, entertainment, or professional services
• 3+ years of experience working with healthcare data
• Familiarity with customer segmentation, cohort analysis, and personalization strategies.
• Experience in managing data infrastructure and collaborating with engineering teams to ensure robust data pipelines and quality.
• Proven track record of driving innovation and implementing advanced analytics techniques, such as machine learning or predictive modeling, to solve business challenges.

Engineering teams are responsible for supporting appropriate security controls, including management, operational, and technical controls in addition to general GoodRx best practices, such as reading and adhering to the security policies and procedures, being vigilant and observant of potential security threats, etc.

At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future. Please contact your recruiter for additional information.

San Francisco and Seattle Offices:
$226,000.00 - $361,000.00

New York Office:
$207,000.00 - $331,000.00

Santa Monica Office:
$188,000.00 - $301,000.00

Other Office Locations:
$169,000.00 - $271,000.00

GoodRx also offers additional compensation programs such as annual cash bonuses and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more!

We're committed to growing and empowering a more inclusive community within our company and industry. That's why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, individuals with disabilities, and Veterans to apply for positions even if they don't necessarily check every box outlined in the job description. Please still get in touch - we'd love to connect and see if you could be good for the role!

GoodRx is committed to providing reasonable accommodations for candidates with disabilities during our recruiting process. If you need any assistance or accommodations due to a disability, please reach out to us at [email protected].

GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a tele-health marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.