Director Delivery Manager

We are seeking an experienced Director Delivery Manager to join our team. The ideal candidate will be responsible for overseeing high-impact delivery projects, ensuring top-tier service and effective delivery coordination to our clients. With a significant background in IT and project management, you will handle large teams, address complex engineering challenges, and ensure optimal customer satisfaction.

#LI-DNI

Responsibilities

• Manage full-cycle delivery engagements with teams of 70+ FTEs
• Govern project delivery effectively with all stakeholder involvement
• Resolve complicated engineering issues while maintaining quality and adhering to timelines
• Ensure excellence in the design, coding, and overall solutions
• Take full responsibility for the entire customer experience in terms of delivery
• Mentor and develop talent among delivery leads and managers
• Advocate for and implement the best engineering processes and practices
• Ensure optimal management of the business end of solutions to maximize value delivery
• Foster a robust team environment and guide teams to understand and cater to customer needs efficiently

Requirements

• 12+ years of IT experience
• 8+ years in managerial roles such as Manager, Owner, or Coordinator
• Involvement in at least 10 projects or experience launching 3+ products or key product capabilities to the market
• Demonstrated capability to manage delivery engagements effectively shared across high-profile teams
• Proven governance skills over project delivery involving multiple stakeholders
• Expertise in handling complex engineering challenges with focus on quality and timeliness
• Current knowledge in designing and implementing comprehensive solutions emphasizing continuous delivery/deployment pipelines
• Skills in managing outcome-based setups with strict adherence to timelines and commitments
• Experience in handling customer escalations, contracts, and team rotations effectively
• Exceptional ability to identify customer needs and adept at driving closure to customer issues
• Proven capabilities to build strong, cooperative team environments
• Proficient English skills at C1 level

Nice to have

• Familiarity with best practices in CI/CD tooling
• Experienced in maintaining continuous integration and continuous delivery pipelines

We offer

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
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