Director, Digital Distribution

Pinnacol Assurance does just one thing, and does it better than anyone: provide caring workers’ compensation protection to Colorado employers and employees. And while we may be a little biased, we believe that our work shapes communities and changes lives.

We have big hearts and love big ideas. We’ve been around for more than  100 years, but don’t let that fool you. Pinnacol is committed to taking care of Colorado employers and workers in the most innovative ways. We celebrate continuous improvement, new ideas, compassion, teamwork, integrity and excellence.

With our number one priority to keep everyone safe, along with the heart of Pinnacol’s “culture of caring” to do what is right and not what is easy, we’re currently having our team members work from home. But we’re still making time for fun with virtual events like virtual painting classes, virtual yoga and Zumba classes, and virtual happy hours!

What you’ll do:

The primary goal of the Director, Digital Distribution role is to oversee and manage new and emerging workers comp distribution channels and identify technologies needed to support insurance distribution partners. As the Business Owner, this position is responsible for guiding the development and implementation of digital needs, tools and processes to support distribution partners.  In addition, this role is responsible for developing, managing and driving distribution partner premium growth.

What you can expect:

• Responsible for the research and identification of emerging distribution channels and the business processes, organizational approaches, and  technologies needed for customer 
• acquisition.
• Collaborate with various internal teams (Marketing, Agency Relations, Finance, Underwriting and Data Science) to gather and evaluate relevant market data and growth opportunities.
• Utilize external market resources through research and relationship building to identify digital  tools utilized by independent agents and other distribution channels for the placement of business.
• Develops a deep understanding of the customers and user personas within targeted segments to drive development of a compelling value proposition and required business and technical capabilities.
• Responsible for guiding the implementation of new partnerships, digital systems, tools and processes to support distribution partners.
• Partners with Product, Delivery teams, Business teams and external partners from creation to implementation of tools and processes.
• Design and establish metrics for distribution channel effectiveness.
• Responsible for driving, tracking and reporting on channel growth and unit economics (premium, losses, cost of customer acquisition, operating costs, etc.) of newly implemented partnerships and technologies.
• Serve as primary contact for channel partners and help facilitate working relationships between distribution partnerships and internal teams. 
• Independently develop and foster quality relationships with channel partners at all levels.
• Make presentations to stakeholders
• Provide stakeholders with analyses and reports and respond to questions and requests
• Perform other duties as assigned

What you need to be successful:

• Bachelor’s Degree strongly preferred. Relevant work experience (similar kind of work at a similar level of work as described in the essential duties) may be substituted for the bachelor's degree. Completion of a degree is encouraged and supported. 
• Five years of professional experience with two years experience in digital distribution of property & casualty insurance required.
• Experience working with agile and digital product management concepts (minimum viable products, experiments, iterative approach) a plus.
• Experience working with modern tools for CRM and business intelligence preferred.
• Must have excellent verbal and written communication skills. 
• Possess excellent relationship management and problem-solving skills.
• Strong analytical mindset and skill set and the ability to work independently, take the initiative, set priorities, follow through and see tasks through to completion.
• Ability to identify relevant data, trends and develop strategies based upon data.

Competencies:

• Adaptation: Ability to lead others through ambiguous or changing situations by helping them embrace uncertainty, and prepare and respond to change.
• Analytical and Decision-Making: ability to identify and prioritize critical issues.
• Communication: Ability to listen to and identify messages others are attempting to convey, and convey ideas effectively.
• Data Driven: Ability to interpret and utilize data to inform decisions and drive strategy.
• Leadership: Experience and ability to inspire others to reach goals through positivity, passion and encouraging a team mind-set.
• Relationship Development: Ability to build credibility and establish trust with key stakeholders and within the market and at all levels of the organization.
• Strategic Thinking: Able to assess, analyze and integrate information from stakeholders, competitors, markets and industry trend data to drive strategic and tactical decisions.

• Our benefits go beyond the basics. You’ll get to choose from diverse benefit offerings for medical, dental and vision.
• We care about each other. We enjoy a positive, collaborative work environment. We are hard workers and high performers.
• We love who you are. Pinnacol is on a journey to embody diversity, equity and inclusion. We’re committed to creating a culture that deeply values differences, where everyone feels like they belong.
• Take a day (or 20!) off. Enjoy 20 paid days off your first full year plus 9 paid holidays.
• Take care of yourself. Sign up for unique wellness programs, including on-site, company-paid fitness facilities and classes
• Get your learning on. We promote a learning culture to help you master your current job and cultivate the skills of the future through a variety of on-site, online, and off-site professional development opportunities.
• Give back and get paid. Through our employee volunteer program, Pinnacol in Action, employees receive paid time off to volunteer with Colorado nonprofits.
• Incentive Plan: This role is eligible to participate in our incentive program, a tool to reward employees quarterly if they meet or exceed the plan targets. The plan is based on team performance to support corporate strategies.

When we find the right person, we try to put our best foot forward with an offer that excites you. We consider what you’d like to be paid, the skills and experience you bring, what similar jobs pay in the Denver area and make sure there’s equal pay for equal work among those you’ll be working with. The compensation amount for this role is targeted at $145,000 - $160,000. Final offer amounts are determined by multiple factors including your experience and expertise and may vary from the amounts listed above.

Want to love your work? Apply today!

Pinnacol is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected].