Director, National Accounts

The Role:

We're looking for an ambitious Director, National Accounts to join our fabulous commercial team and drive our specialty business. You'll be responsible for nurturing multiple relationships and identifying new commercial opportunities, negotiating best in class reciprocal retailer support and thinking limitlessly to bring the Tilbury magic to life in store and online.

You'll have a forward-thinking mindset which allows you to push boundaries and build game changing cross functional relationships. You will be highly numerate, target-driven, commercially savvy, keen to find creative solutions to challenges and passionate about working in the beauty industry.

Role Accountabilities:

Trading Relationships:

• Establish and maintain amazing relationships at all levels with the retailer teams, including Buying/Trading, Merchandising, and Marketing, to ensure that the Charlotte Tilbury brand is positioned to deliver more than its due share of voice, visibility, and exposure
• Conduct successful commercial negotiations on space and location, in-store visibility, and digital support with Buying and Merchandising teams

Driving Performance (Retail, Net and Profit):

• Ensure a top-line and detailed understanding of retail context, category and individual store performance to identify retail opportunities and strategic needs
• Participate in weekly planning team meetings to drive shipments and align on forecasts
• Initiate weekly conference calls with merchant team and monthly meetings to review all business opportunities and issue
• Provide weekly account business recaps and monthly reporting that details sell-thru by SKU, ranking, productivity, stock & sales and competitive analysis
• Manage each account P&L, balancing investment with top-line opportunity; monitor retailer profit contribution and achieve agreed profit
• Own all net sales forecasting, meeting all financial deadlines and budget submissions, flagging risks and opportunities in a timely and quantified manner
• Identify opportunities to sell in additional revenue and mitigate return liabilities
• Ensure accurate forecasting for NPD and core lines, and proactive inventory and assortment management, with close collaboration with your Planning counterpart, Marketing, Demand Planning and Supply Chain
• Monitor, manage, and optimize net sales performance
• Retain agility to react to retail trends and maximize opportunities across channels
• Deliver plans to drive #1 ranking across the estate
• Build and deliver against a retail sales target, with the engagement and alignment of the Retail and Planning teams

Cross-Functional Working:

• Build strong working relationships with Sell-thru team, utilizing insight from the field and engaging the team in the execution of the trading plans
• Responsible for reviewing product assortment & sales to maximize counter productivity in partnership with trade marketing
• Work with visual merchandising to ensure all updates are executed in a timely manner and communicated to merchant team for retailer approval
• For new and existing distribution, build a bespoke plan to launch and sustain #1 ranking
• Align trading plans with team - local and global - to ensure a consistent and phased plan across all retailers within the region, avoiding unnecessary conflicts of activity
• Work closely with Marketing, Visual Merchandising, PR, and Store Design to create and deliver an annual plan for each retailer covering: activation of key launches and marketing moments, eventing, store/retailer animation, considering both customer acquisition and retention. Review implementation and performance or annual strategy vs expectations on a regular and appropriately frequent basis

Reporting Relationships: Reporting to VP of Commercial & Retail Planning

Requirements

Key Selection Criteria:

You will have:

• Bachelor's degree
• Advanced Excel, Outlook, Powerpoint skills a must
• Ability to flex based on commercial need. Enjoy working with ever evolving priorities and focus areas
• Passionate, positive potential - be a shining star to work with and alongside.
• Appetite for Learning and development - Recognize the pace of change we are undergoing. Be a role model.
• Results Oriented - Be proactive. Have a "can do" attitude, with limitless thinking for opportunity. Comfortable working in ambiguity
• Business Acumen - See the bigger business issues for both the retailer and for Charlotte Tilbury. Be able to formulate a strong account strategy and align to retailer priorities. Quantify the business plan and be aware of impact across other accounts and on other teams.
• Communication skills - keep all stakeholders informed on all the important issues. Lead the presentation of project updates or account reviews. Ensure all communications are concise, clear and convincing. Relationship oriented, personable and approachable; able to build rapport quickly and establish genuine relationships

Benefits

About the Charlotte Tilbury Brand

Charlotte Tilbury understands the power of beauty like no-one else. With over 25 years at the forefront of the makeup industry working with the world's A-list models, celebrities and designers, Charlotte has poured her best-kept secrets into an edited but 'all you need' skincare, make-up and fragrance collection.

She knows more than anyone that when you look good, you feel good and project confidence. You carry yourself differently and, in turn, the world reacts to you in a different way. At the age of thirteen, Charlotte personally discovered the transformative power of makeup. Since then, she has been helping others - starting with her school friends, to the most discerning women around the world today - look their most beautiful.

Charlotte believes that beauty is not an exclusive club and makeup is everyone's secret weapon! Charlotte has created an uncompromising collection for everyone who are as likely to do their makeup on the run with a mobile phone in hand as they are to sit down at a vanity table. She has decoded her expertise into essential makeup tricks, tips and tools that are EASY TO CHOOSE, EASY TO USE and IRRESISTIBLE, Charlotte is determined to revolutionise beauty.

At Charlotte Tilbury, we love what we do and strive to be the best. Dare to dream, make it happen, break all the rules - join us in our revolutionary journey and challenge the status quo of the beauty industry.