Director of Business Systems

Inspectorio is a cloud-based SaaS (Software as a Service) solution focused on creating a dynamic and risk-assessment based Quality and Compliance program with the goal of generating more sustainable and transparent supply chains. Our network is a one-stop-shop platform where all key stakeholders in the production process can connect to execute, monitor, and report on Quality and Compliance activities.

Our products provide digitization, automation, transparency, and traceability, with a strong focus on advanced analytics & Machine Learning. This enables us to leverage customer data for predictive insights and dynamic risk-based interventions.

Founded in 2016, Inspectorio set out to revolutionize the supply chain industry. Today, we work with many of the world's leading brands and retailers, and thousands of vendors and factory organizations across the globe to bring unparalleled levels of visibility, transparency, and accuracy to their quality, sustainability, and compliance initiatives!

Who You Are

Inspectorio is hiring a Director of Business Systems to drive systems strategy and execution to support our growth in business capabilities, applications, APIs, and integrations. This is a highly cross-functional and results driven role that will report directly to the EVP of Global Operations, work directly with our C-Level Executive Team and CEO, and work closely with business functions like Sales, Marketing, People, Legal, Finance, Product & Engineering.

What you'll do

CULTURE

• Create a culture of embracing Business-Led IT and IT serving as the glue in large, cross-functional initiatives
• Focus on data, KPIs and business outcomes
• Demonstrate predictable delivery with small MVPs
• Create a culture of metrics-driven IT performance

STRATEGY

• Drive vision, mission and technology strategy, buy vs build decisions, balancing competitive advantage with time to market

CUSTOMER FIRST

• Work closely with Product & Engineering to build a deep understanding of the customer journey, and optimize enterprise infrastructure for customer experiences

RELATIONSHIPS

• Serve as a liaison and business partner to key stakeholders, facilitating discussions on process, technology and shared accountability

ARCHITECTURE & GOVERNANCE

• Envision and architect the entire enterprise for optimized KPIs, solving business problems, ensuring data quality, scale, security, reliability and availability
• Ensure basic architecture and data governance principles are followed
• Apply best practices for Hub and Spoke architectures and micro-services

VENDOR MANAGEMENT

• Drive RFP process and select vendors that provide business capabilities for Finance, Legal, HR, Sales, Marketing, Customer Support, Compliance, Business Development, Engineering
• Negotiate contracts and manage vendor relationships

DEMAND MANAGEMENT

• Lead function's demand intake process and collaborate with business stakeholders on quarterly objectives and ongoing team staffing
• Influence executive stakeholders when making business and technical decisions
• Track project status (red/yellow, green) and serve as an escalation point for unblocking agile team

PRODUCT & DEVELOPMENT TEAM MANAGEMENT

• Manage agile teams of business systems analysts, developers, project managers and product managers delivering on business priorities
• Hire A players and retain top talent in every seat
• Assist engineers in expediting technical solutions, resolving production issues and unblocking agile projects
• Manage a team budget and headcount, contract-to-FTE ratios, on shore and off-shore capacity

SDLC MANAGEMENT

• Document and manage business capabilities, systems and integrations to ensure portfolio optimization, SLAs and high data quality
• Manage epics, user stories, defects in Jira
• Ensure high quality code and configuration, signed-off by business users
• Conduct hands-on POC's in new and existing technologies
• Perform code and configuration reviews when needed
• Manage production tickets and new project request, by business function
• Work closely with security to ensure solutions meet security requirements
• Manage system life cycle, especially post M&As
• Optimize CI/CD pipelines and overall release mgt process

INDUSTRY MANAGEMENT

• Analyze current industry trends for open source, low code platforms, new business systems and educate key stakeholders and engineers
• Write thought leadership blogs and present current points of view

Requirements

• 5+ years of enterprise architecture experience in a fast-paced environment, consolidating systems and integrating M&As
• 5+ years of hands-on experience with systems such as NetSuite, Salesforce, Hubspot, ChurnZero, BambooHR/Workable, Databricks/Snowflake, Workato, BI tools) either as a power user or as a configurator.
• Business domain knowledge of business capabilities and key metrics in Finance, Legal, HR, Sales, Marketing, Customer Support, Customer Success, Compliance
• 5+ years of experience working with cloud, ex. AWS, GCE, and Azure
• Good knowledge of web environments, API designs, GRPC, HTTP, REST
• Experience with web-based technologies (React, Javascript), nice to have
• Experience with Jira, Git and CI/CD pipelines
• Strong verbal and written communication skills, including executive presentation skills
• Ability to make order out of chaos and make effective decisions

Benefits

Competitive Salary

At Inspectorio, we only work with the best of the best. That's why, if we invite you to join us, it's because we recognize your amazing skills, value, and potential. It probably wasn't easy for you to become this awesome, so we make sure to reward you for it.

Full Project Ownership

Are you an inventor? Want to start a new internship program? How about a soccer tournament? Or a whole new department within the company? Whatever it is that you want to do, we're here to listen, and if your idea is good, we'll give you all the resources you need to make it happen. When any Inspectorian wins, we all win.

Personal and Professional Growth

Inspectorians are our most valuable resource, so we make sure to invest heavily in them. All Inspectorians are eligible for funding to attend conferences, take courses, present their research, and more. This on top of the continuous mentoring and guidance you'll receive guarantees you'll grow as a professional and as a human while at Inspectorio.

Fun, Fun, Fun

We put our money where your smiles are. Company-sponsored trips, weekly parties, sporting events, and more. We make sure that Inspectorians enjoy coming to work by promoting as much fun as we can.

International Work Experience

We are going to take over the worldPerhaps not quite, but we are a global company that thrives from the interactions between our different offices. Join us to work alongside Belarusians in Vietnam, Mexicans in Minsk, Filipinos in China and more.