Director of Health Systems Implementation

What You’ll Do

• Digital Transformations - Work closely with our Customer Success team to coordinate partner launches post-sale. Onboard health systems, payors, and post-acute referrals to the Parachute Platform utilizing strong project management principles. Partner with customer leaders to drive rapid growth of Digital Ordering across their network.
• Activations - Dig deep on process and recommend workflow solutions to streamline client operations and improve the user experience. Retain clients by using feedback and data to identify at-risk behaviors and proactively engage with clients to provide solutions. 
• End User Training - Roll-up your sleeves to lead demos & trainings tailored for each partner and ensure users have appropriate support 
• Integrations - Become an expert in Parachute Platform interoperability and utilize our many EHR integration opportunities to embed seamlessly within our partners’ workflows
• Data Reporting - Develop and share insights externally to partners and collaborate on opportunities/challenges cross-functionally
• Process Improvement - Identify and execute on process improvements to make our onboarding and transformation process more effective, involving close collaboration with Customer Success, Account Management, Product Marketing, and other teams
• New Product Launches - Show partners the delightfully simple experiences we build and roll them out, communicating feedback to our Product teams

About You

• Process oriented; develop roadmaps to operationalize account strategy
• Problem solver; adaptable with a relentless solutions mindset 
• Demonstrated leader and self-starter within a cross-functional team
• Strong communicator who can extract and synthesize info from experts 
• Customer centric with expertise in account or client management 
• Fast-learner who can come up to speed on detailed topics quickly

Requirements

• Passionate about improving patient outcomes in the healthcare space
• Minimum 5 years in consulting or project-based work in healthcare
• Customer-facing experience within healthcare, focusing on institutional players (hospitals, health systems, payors) preferred
• Prior software or SaaS experience highly preferred 
• Willingness to travel at least once a quarter, dependent on customer and company needs

Benefits

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Plan
• Remote-First Company with the option to work at our offices located in Chicago and New York City
• Equity Incentive Plan
• Annual Company-Wide Bonus (up to 15%)
• Flexible Vacation Policy
• Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
• Monthly Internet Stipend
• Annual Home Office Stipend
• Co-Working Space Reimbursement
• Annual stipend for education and development

Base Salary

$110-165k