Director of Platform Integrations

Who We Are

Arrive Logistics is a leading transportation and technology company in North America, having surpassed $2 billion in annual revenue with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual and collaborative environment. There’s never been a more exciting time to get on board, so read on to learn more and apply today!

Who We Want

The Director of Integrations role is a position where you’ll be able to apply your knowledge of various technology integration. You’ll be working on services supporting technology around EDI, API dataflows, tracking services, and other third-party tools connecting into our proprietary tools. This role will need to directly impact the design, mapping, and development combined with your passion for leading internally and externally facing technical teams in an organization experiencing rapid growth and technological transformation! This position will give you the opportunity to help lead a team to transform our internal and external partner engagement, data management, scalability, and impact strategy and implementation from the ground up alongside industry experts.

As the Director of Integrations, you will develop and maintain a team focused on the various, high-impact tools and services that connect into our platform, servicing our customers needs through every day operations. You will need to develop and identify improvements to current processes that drive productivity and quality of the team and services. In this role you will work with leadership to establish department goals and objectives. As a manager you will evaluate performance and hold direct reports accountable for performance and address any performance issues appropriately.

What You’ll Do

• Responsible for the overall performance and deliverables of all team members that report under them. Ensure the team is aligning their performance with the overall Technology goals and Enterprise IT roadmap. 
• Develop, implement, and maintain a team training program to effectively translate technical EDI processes into business speak for broad understanding, including training documents and materials. 
•  Direct operations of the department and inspire, motivate and lead the team to success. Hire, develop, promote, and performance manage employees as needed. 
• Collaborate with Technology leadership and other senior leaders to design, implement, and drive a strategic growth plan for the continued evolution of services, tools, engagement, and processes that allow our technology to continue to advance and grow with the needs of our business.
• Identify, build, and monitor your team's KPIs. Own and analyze reports to measure the effectiveness and impact of all initiatives. Provide updates to Senior and Executive Leadership about progress and perspectives of the work of the organization. 
• Effectively lead projects through a full project lifecycle, engaging with your direct team, external service providers, business stakeholders, trading partners, VANs, and internal product development teams.
• Understand the different technologies involved in EDI data transformation, RestAPI, and best practices with Third-Party services that drive our business.
• Concurrently manage and delegate multiple projects at varying stages of the life cycle, maintaining constant communication with stakeholders on status and resolution, striving for excellence in service delivery.
• Closely collaborate and guide your team to prioritize, develop, manage, and troubleshoot EDI services; review work, and provide constructive help and support.
• Work closely with your team, business partners, internal stakeholders, and product development to ensure we are meeting their expectations in service delivery.
• Be the go-to expert for all aspects of integrated technology stack in support of communications, data transformation and integrations.
• Be a technology thought leader, translating tactical asks to support the long-term vision for zero-touch loads and integrations as a platform for seamless automation. 
• Strive for excellence and simplicity for the implementation offering and modernize the EDI platform by keeping up with new and innovative ways of integrating with trading partners.
• Provide post-production support internally and externally to ensure implementations are successful, leveraging proactive communication and check-ins to keep stakeholders engaged.

Qualifications

• 10+ years demonstrated EDI, API, or other Third-Party integrated service experience in a logistics or medical environment, including EDI X.12 standards. 
• 5+ years of leadership and management of a team of engineers and specialists.
• Experience driving initiatives and leading people through change, while holding teams accountable for results and ensuring continuous improvement.
• Tolerant of change! This role is in constant evolution as we demonstrate the ever-increasing value of automation.
• Positive attitude, service-oriented mindset, high-touch communication style.
• Obsessed with technology and innovation with constant out-of-the-box thinking.
• Experience creating and maintaining EDI-based business translations that exchange electronic messages with internal and external systems, using web methods and proprietary internal applications.
• Experience with multiple industry-standard EDI tools.
• Understanding of database structures and data relationships, object-oriented programming and component-based development.
• Exceptional written and verbal communication skills, with a proven ability to collaborate internally across business verticals.
• Strong analytical and creative problem-solving skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. 
• Detail-oriented approach with ability to work under pressure to meet deadlines.
• Patience - our technologists partner daily with people of varying levels of technology expertise!

The Perks of Working With Us

• Take advantage of excellent benefits, including medical, dental, vision, life, and disability coverage.
• Invest in your future with our matching 401(k) program.
• Build relationships and take part in learning opportunities through our Employee Resource Groups.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Leave the suit and tie at home; our dress code is casual.
• Work in the heart of downtown Chicago, IL!
• Take advantage of our transportation reimbursement program and make your way to work via the train, bus, car or bike! There are CTA and L train stops walking distance from the office and you can store your bike safely inside of the building.
• Sweat it out at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options.
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!
• Get relocation assistance! If you are not local to the area, we offer relocation packages and have a Candidate Engagement Specialist who can answer any questions.

Your Arrive Experience

When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.