Director of QA and Analytics - Support Services

About Us

With electric vehicles (EVs) expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on EV charging and established a business model that's been validated by more than a decade in business and thousands of customers. As now a public company, we remain focused on broadening our market leadership and building on years of innovation. ChargePoint offers a once-in-a-lifetime chance to build our all-electric future and dominate a trillion-dollar market. 

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.

Reports To

VP, Customer Service and Support

What You Will Be Doing

Director of Quality and Business Analytics will ensure the highest level of products and service deployments for service and support at ChargePoint.  This key individual will understand all aspects of support and ensure that we are organized as the global industry expert within ChargePoint. The position is a focal point for ChargePoint and is responsible for driving the adoption of working on quality improvements in the customer experience as well as providing reporting and developing analytical insights/solutions that can be adopted.

What You Will Bring to ChargePoint

Required Qualifications

• 10+ years of experience in support quality control and analytics/reporting
• BS or MS degree in engineering, computer science or related degree required. MBA a plus
• Ability to clearly summarize quality data and trends, and to create reports and presentations for all levels of internal audiences
• Interact with cross functional teams that include engineering, marketing, operations and reliability to understand new product’s field performance
• Strategic thinker who has tactical experience that can transition quickly between as needed.
• Identify or develop/mentor organization to become world class while creating necessary business process to increase efficiencies
• Self-motivated, able to work independently and under pressure, to accomplish tasks on time and with high quality results.
• Excellent interpersonal communication and able to build collaborative team environments.
• Willingness to travel domestically and internationally up to 25% of the time

Required Qualifications

• Developed quality process and improvements via Lean Six Sigma certification, or SQC processes.
• Developed reporting and/or analytics solutions via a portal, dashboard, or BI platforms
• Provided training for the field on new products and services
• Developed Field Quality tools/reports to drive correct actions in a timely fashion as well as drive corrective actions back to the operations and engineering and service.
• Influence design decisions that affect the performance of a new unreleased product to improve total cost of ownership (reduce DOA, increase MTBF, and MTTR) for the products.
• Translate new products into operational solutions.
• Developed quality support practices analyzing customer related interfacing

Location

US, Remote or Phoenix, AZ

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer. 
Applicants only - Recruiting agencies do not contact