Director of Solution Architecture | Managed Services (Remote)

Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.  

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

About the Role:

The Director of Engineering, Managed Services will lead a team of pre-sales engineers, growing and developing talent within the organization. This position will be responsible for setting the vision, managing the deliverables of the assigned group, and achieving revenue and expense objectives. Additionally, the Director will resolve customer problems and contribute to customer satisfaction and be responsible for representing the team to all levels of sales and other Company management building strategic executive relationships, where appropriate, to develop best-in-class solutions for customers.

What You’ll Do:

• Drive the presales component of the region’s business vision, strategy and direction.
• Serve as team lead as wells as direct solution engineering to prospective and current customers.
• Collaborate closely with leadership and regional peers along with the Managed Services Business Unit leadership to assess business plans from a regional presales support perspective.
• Drive and troubleshoot regional presales execution to ensure alignment of activities to priorities.
• Collaborate effectively across organizational boundaries to ensure a positive Engineering presence in business decision-making and product design.
• Lead and manage presales engineering team.
• Process Enhancement: Continuously refine and optimize processes, tools, and methodologies to enhance efficiency and effectiveness.
• Manage alignment between sales and presales engineering to form the most efficient team support structure.
• Identify and quantify all cost factors involved in the project. Obtain material pricing from vendors and organize all the information necessary to create and submit proposals to clients.  Use detailed spreadsheets and company-approved formulas to calculate the project costs of proposed projects.
• Create and align presales engineering to key partners.
• Actively drive industry-leading practices for presales and the development of an efficient, responsive, highly motivated presales workforce.
• Define and drive regional presales strategies and standards to optimize performance.
• Track and manage rolling forecasts and budgets to ensure timely and accurate roll-ups.
• Continuously assesses sales pipeline in area of control to ensure appropriate and timely utilization of presales support.
• Maintain presales training program for engineering.
• Actively support the building of a strong account presence and executive relationships to advance the business partnering and account penetration goals of company sales.
• Collaborate closely with marketing and service engineering to ensure the successful support of new service launches including Proof of Concepts.
• Actively monitor, identify and addresses presales capability gaps within area-of-control; anticipate new skill requirements from changing industry or market
• Ensure alignment between the Company's business strategies/capabilities and the customer's objectives.
• Actively build executive relationships in key accounts to establish the Company's technical credibility, understand the customer's business challenges, and advance the company's account presence or penetration.
• Collaborate with post sales team to create a strategy around contract renewals.
• Prepare and submit RFI/RFP responses.

Qualifications & Interests:

• Bachelor’s Degree or higher with a minimum of twelve (12) years’ progressive technical experience across.
  • Network
  • Data Center Infrastructure
  • Cloud
  • Security
  • Collaboration
• Proven track record of structuring and closing complex $1M-$5M+ ARR agreements.
• Solid management experience and track record in motivating and building strong teams; able to influence and inspire commitment.
• Excellent understanding of business environments and challenges of IT operations in an enterprise level corporation.
• Strong financial and business acumen with understanding of a multi-faceted business operation.
• Proven expertise in the development and delivery of accurate and timely weekly, monthly quarterly and annual sales forecasts.
• Ability to think outside the box and develop solutions to accomplish seemingly impossible tasks, while remaining risk and objective focused.
• Ability to approach customer and sales requests with a proactive and consultative manner; listen and understand user requests and needs and effectively deliver.
• Ability to cope with change, make decisions and act comfortably with risk and uncertainty.
• Excellent oral, written communication and presentation skills with an ability to present technical issues to C-Level Executives and non-technical audience.

The Perks:

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.