Director, Pro Sales Operations

Just Picture It! A career at LL Flooring! At LL Flooring, our vision is to become customers' first choice in hard surface flooring by providing the best experience from start to finish. Your contributions as a LL Flooring teammate will leave a lasting impression with our customer as they find FLOOR LOVE. With over 437 stores nationwide and two distribution centers, the career opportunities at LL Flooring are endless. If you're customer obsessed, seize the opportunity, and apply today!

GENERAL POSITION SUMMARY

The Director, Sales Operations will have responsibility for building, executing and maintaining the operational aspects of driving the LL Flooring Pro business through its multiple sales channels. This will include, but not limited to four critical responsibilities; 1) Leading and managing sales operations activities that drive consistent execution of the Pro value proposition across all sales channels. This includes owning the evolution of the value proposition language, all training requirements, the sales management process, the selling process, CRM deployment and execution, goal setting, compensation planning/execution, and coverage strategy/alignment. 2) Data & Analytics - this role will work closely with our analytics resource(s) to build and manage KPI's, leading and lagging indicators, and provide insights from the data on how to improve business results. 3) Strategy ownership and development - be a thought leader with the on-going evolution of the Pro long-term strategy and vision, ensuring a path and plan for consistent YOY growth for the Pro business. 4) Strategic Initiatives - This role, will at times, have the responsibility of leading strategic initiatives for the Pro business that will impact all.

Job Duties and Responsibilities:

• Will be responsible for building and leading a sales operations team and processes that provides the critical levers for the organization to aggressively grow the Pro business. This includes the sales and sales management process, Pro field training content, value proposition language and execution, sales team goal development, CRM deployment and execution, and sales team compensation plans, to name a few.
• Will work closely with field leaders to ensure timely and consistent execution of sales operation activities.
• Responsible for the ownership of Pro analytics to support in-depth understanding of business drivers and detractors. Provide analysis to support performance gaps and action plans.
• Will own and manage KPI's and metrics that provide insight to field execution.
• Is accountable for the performance of the Pro business, ensuring execution plans are aligned with company goals and meeting required results.
• Holds regular meetings with internal stakeholders to ensure a collaborative and aligned approach to field sales and store results.
• Works collaboratively across the enterprise to lead cross functional efforts to drive the business.
• Takes a proactive approach to working with the field to drive results.
• Holds business reviews to assess opportunities for sales and support.
• Sponsors and implements initiatives that align to the company's Pro sales strategy.
• Meets with the sales and store leaders to assess company performance against KPI's.
• Implements initiatives across the company and monitoring effectiveness.
• Keeps a close eye on the sales activities of competitors and utilizes ideas where appropriate.

Additional Requirements:

• Proactively assist others. Step in and help when and as needed
• Ability to solve problems and apply creative and timely solutions.
• Customer Focus - Establish and maintain effective customer relationships. Seek to understand customer needs and deliver solutions that meet customer expectations.
• Accountability - Follow through on commitments. Take personal responsibility for decisions, actions, and failures.
• Collaboration - Cooperate with others to achieve shared objectives and get work done. Consider interests of others as well as one's own.
• Instill Trust - Show consistency in word and action. Treat others with respect. Operate with honesty and integrity.
• Business Insight - Identifies trends, opportunities and threats and uses this knowledge to strategically guide actions. Apply knowledge of business and the marketplace to advance corporate initiatives.
• Plans and Aligns - Plans and prioritize work to meet commitments aligned with corporate goals. Anticipates problems. Develops contingency plans. Tracks and manages progress of work.
• Attracts and Develops Talent - Attracts and selects diverse and high caliber talent to meet the teams' needs. Closes talent gaps by recruiting and developing the right balance of internal and external candidates. Places a high priority on developing others through coaching, feedback, exposure, and stretch assignments. Aligns associate career development goal s with organizational objectives to plan developmental moves.
• Situational Adaptability - Adapt approach and demeanor in real time to match shifting demands of different situations. Readily adapts personal, interpersonal, and leadership behavior.
• Change Management - Adaptable to a fast paced, shifting work environment; willing to remain flexible to accommodate changing business conditions, work requirements, customer and scheduling needs.
• Detail Oriented - Attention to detail, ability to focus on the project or task-at-hand, adherence to Company policies and requirements while consistently delivering error free results.
• Leads by example in following the Company Code of Business Conduct (Ethics), all applicable tenants of the Lacey Act and all other applicable laws, policies and procedures. Immediately reports all concerns to the appropriate party.

POSITION QUALIFICATIONS

• 4 year college degree in business related field or equivalent experience required
• Related Experience, Qualifications and/or Certifications:
• 7 - 10 years in related multi-site and/or B2B sales experience required.
• Excellent interpersonal skills and a proven track record of growing a B2B business
• Proven track record working to KPIs and achieving targets.
• Ability to efficiently organize and manage multiple priorities and align resources to meet demand.
• Ability to drive sales through the actions of others

Strong analytical skills - report creation and data analysis and delivering insights

Excel, Power Point, Word

Experience with IT systems required to achieve optimal contact center efficiency and productivity (CRM/Telephony solutions)

At LL Flooring, we are committed to being a company that delivers an inclusive, diverse team and culture which understands, values, and adapts to the needs of our associates and customers. LL Flooring is an equal opportunity employer. LL Flooring does not discriminate on the basis of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or locallaw. If you need assistance or to request a reasonable accommodation due to a disability, related to the search for employment opportunities or to complete an application, please contact us at [email protected] LL Flooring adheres with the California Consumer Privacy Act Notice for California Consumers (CCPA Notice). To find out more click here, CCPA Supplemental Notice.

Other details

• Job Family Sales Leadership
• Job Function Director
• Pay Type Salary

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