Director, Revenue Operations

Who is Boulevard?

Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, MedSpas, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. 

We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.

Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.

Come Do The Best Work Of Your Life At Boulevard.

Boulevard is looking to hire a Director of Revenue Operations who will be responsible for leading the business function that manages the data, systems and processes that support revenue generation across the business. This includes collaborating on the GTM plan as well as executing on the day-to-day management of the internal systems and processes that support reporting, forecasting, and analyses of the business. The ultimate goal is to help our revenue teams (Sales, Marketing, Customer Experience) be more effective and efficient. This role will be a trusted advisor to our GTM leaders and reports directly to our VP of Sales.

What You'll Do Here:

• Oversee the planning, operations, insights, process and systems that support the GTM teams (Sales, Marketing, Customer Experience)

• Manage and motivate marketing operations, sales operations, and CX operations team members. 

• Prioritize ‘people development’ so your team of GTM operations specialists will develop new skills and grow as individuals. 

• Partner with the VP of Sales on defining a GTM strategy and process that aligns to our customer environment and plays to our differentiators and strengths.

• Build out the necessary systems and reports to ensure visibility and transparency into the lead generation, customer acquisition and renewal process.

• Design, manage and track end-to-end revenue processes to drive operational efficiency and scale for the GTM teams

• Deliver insights to GTM leadership against Best in Class Saas Metrics, to help build long term sustainable growth (including operational reporting). 

• Proactively spot, solution, test, and action on processes and tools to drive meaningful results in improving pipeline, deals, and growth at scale.

• Design and launch GTM processes, workflows, and automations that drive internal efficiencies and up-level the effectiveness of our teams.

• Own and manage the distribution of comp plans, territories, and sales plans.

• Manage, optimize and continually identify tech solutions that help improve relevant teams’ performance and enhance the customer experience throughout the buying journey; ensure data integrity.

• Work with and own the relationships (including rollout) of current and potential technology platforms to assess potential needs, manage those relationships, and maintain contracts.

• Manage a world-class Revenue Operations team that provides superior business partnership and support for stakeholder needs.

• Oversee data quality and governance, and data collection needed for the GTM teams to operate

What You'll Need To Thrive:

• 5+ years of Revenue Operations (Sales or Marketing Operations) experience, ideally at a B2B SaaS company

• 2+ years of management/leadership experience

• You are a strong leader that can prioritize, set direction for your team, and collaborate with many different departments. 

• Advanced proficiency in Salesforce, preferably Salesforce Administrator Certified, Outreach, churnzero, marketo, and sales compensation/quota tools experience is a plus. 

• Experience working in a highly integrated GTM team with Sales, Marketing and Customer Success

• Strong analytical skills with experience using data and analytics to inform business decisions and identify opportunities for process improvements

• Ability to lead team and influence others in a positive manner

• Demonstrated experience supporting companies throughout a growth and scaling phase is preferred

• Demonstrable understanding of the SaaS industry and sales disciplines

• Thrives in an open, collaborative startup environment while focusing on key goals and objectives

How We'll Take Care Of You:

In addition to the wonderful people you’ll get to work with (meet some of them here!) and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically. 

• ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. 

• 🏝 Take a break whenever you need with our flexible vacation day policy. 

• 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. 

• 💚 Family planning resources and specialized support programs. 

• 🔮 Equity: get ahead on the ground floor and grow with Boulevard. 

• � Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.

Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.