Director Strategic Client Management

Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
The Director, Strategic Client Management leads a team that is responsible for providing superior client engagement and relationship management support. Acts as senior level ambassador and point of escalation between internal and external constituents and drives goals that support company initiatives that are mutually accretive to Discover and our acceptance payments enablers. Creates a culture of effective risk management, accountability, and demonstration of risk awareness across the organization.
What You'll Do

• Leads a team of sales executives in providing superior client engagement and relationship management support to drive US and global acceptance, expand adoption of critical network capabilities and protect against interchange price compression.
• Acts as senior-level ambassador and point of escalation between internal and external constituents and drives goals that support company initiatives that are mutually accretive to Discover and our most strategic global payment partners.
• Creates a culture of effective risk management, accountability, and demonstration of risk awareness across the organization.

How You'll Do It

• Coaches and develops team(s) to enhance both business and leadership skills, driving behaviors that lead to deeper client and team engagement and success against company initiatives.
• Provides individual leadership to effectively execute client engagement objectives and drive better synergy and support across the business to deliver against our initiatives.
• Responsible for providing thought leadership and/or contributing to initiatives that enhance team dynamics and improve departmental success and effectiveness.
• Manages teams of client-facing individuals with a focus on driving a competitive advantage for Discover and achieves strategic goals and initiatives.
• Point of escalation for both internal and external team-related items.

At a minimum we need from you

• Bachelor's Degree in Business or related field
• 10+ years of experience in payment, account management, strategic client management or related field
• In lieu of a degree, 12+ years of experience in payments, account management, strategic client management, or related field

Preferred qualifications

• Master's Degree in Business or related field
• 12+ years of experience in payment, account management, strategic client management, or related field

Application Deadline:
The application window for this position is anticipated to close on Feb-25-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $150,500.00 to $228,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

Learn more at MyDiscoverBenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)