Dynamics Analyst

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Key Responsibilities:

• Business Requirements Analysis: Engage with clients to gather and analyze business requirements, document processes, and map them to Dynamics 365 functionalities.
• Solution Design: Design and configure Dynamics 365 solutions to meet the specific needs of clients, ensuring alignment with industry best practices and optimizing business workflows.
• Implementation & Configuration: Customize and configure Dynamics 365 modules, including Sales, Customer Service, Field Service, Marketing, Finance, and Operations, based on the functional requirements.
• System Testing: Conduct system testing, including functional and user acceptance testing, to ensure the integrity of the Dynamics 365 solution.
• End-User Training: Provide training sessions and materials for end-users and client stakeholders to ensure successful adoption of the platform.
• Support & Troubleshooting: Provide ongoing post-implementation support, troubleshooting issues, and refining solutions to meet evolving business needs.

Skills & Qualifications:

• Experience: 5 years of hands-on experience working with Dynamics 365, including a deep understanding of core modules such as Sales, Customer Service, Marketing, or Project Operation.
• Knowledge: Strong knowledge of business process modeling, data structures, and integration between Dynamics 365 modules.
• Technical Proficiency: Proficiency in configuring entities, workflows, forms, views, and reports within Dynamics 365.
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex concepts to non-technical stakeholders.
• Problem-Solving: Strong analytical and problem-solving skills to identify issues and develop innovative solutions.
• Certifications: Relevant Microsoft Dynamics 365 certifications (such as MB-200, MB-210, MB-230, etc.) are preferred.
• Education: Bachelor's degree in Information Technology, or a related field, or equivalent experience.
• Language Proficiency - English & Mandarin

Additional Locations:
* Malaysia - Selangor - Petaling Jaya