Education Coordinator

The Role

The NA Field Education Coordinator supports the AVP, Content & Education Strategy with a dotted line to the Director of Education. This role is the liaison between Field Education and the NYO. The ideal candidate will be experienced in handling a wide range of administrative and leadership support-related tasks and must be able to work with a team as well as independently with minimal to no supervision. This person must be exceedingly well organized, flexible, and enjoy the administrative challenges of supporting a large team of diverse people and programs. The ability to interact with staff (at all levels) in a fast-paced environment, often under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality is crucial to this role. Exceptionally strong communication skills, writing and editing skills, problem solving skills, sound judgement, confident decision-making, and attention to detail are equally important.

Role Accountabilities:

Field Support (50%)

People:

• New Hires/Leavers
• Owns ordering and shipping all new hire supplies for Field (luggage, kit stock, luggage organizer, business cards). Works with Sales Coordinator to procure any necessary information.
• Owns booking and arrangement of payment for any Field travel if needed in advance of new hire receiving corporate credit card in partnership with Sales Coordinator
• Alert Field Operations of new hire and provide address and contact information.
• Alert Field Operations and Field Sales of team member leave or Education/Pro staffing change
• HR
• Assist People Team with ad hoc projects that pertain to Field (ie: recognition programs)
• Maintain Education and Pro Product Closets
• Submit Education updates to the Sales Coordinator for the monthly newsletter
• Meetings/Calendar Management:
• Schedule meetings on behalf of Director of Education and maintain recurrences
• Send and maintain calendar invites for all key large-scale training dates, activities, events, NSOs, promotions, and due dates
• Record and circulate meeting minutes for Edu and Pro led calls
• Training and Event Support:
• Chat Moderator
• Sephora Virtual NSO Trainings
• Charlotte Tilbury LiSA Live Virtual Events
• LMS
• Weekly % completion recaps to ATs and REMs
• Manage addition and removal of team members to database.
• Push modules to designated parties
• Compile team feedback and share with Director of Field Education and Pro Artistry
• Book in-store artist travel for regional and national training tours
• Support the team in sourcing training facilities for regional and national training tours
• Support Director in post-training recap deck

Education Content Creation, Editing, and Organization (25%):

• Distribute formatted Education Pack Emails to Field upon receipt of content from Education Strategy
• Assist with SharePoint organization and ensure that materials are up to date and in the proper folders.
• Format, proofread, and edit PPT presentations and other training materials.
• Create and manage an education calendar covering all

  training activity in the region including: SOAD, SS, Pro and Event dates, all NPD launch training deployment in all markets, certification due dates, etc.

• Ensure Maintenance of NA Staffing sheet with Certification and Training Attendance updates
• Gratis
• Sending the gratis drop email
• Finding and attaching the one pages and decks relevant to gratis training.
• Including the "what, why, how" and retention questions content created by Director of Field Education and Pro Artistry
• Liaison between Field and Operations, communicating delivery questions and concerns and approving the Gratis Survey

Budget Reconciliation (25%)

• T&E and OPEX
• Assist Director of Education and Pro with quarterly budget forecasting and actualization of all travel and expenses costs from the training team, managing and escalating risks and opportunities
• Rollup of Seasonal School and Start of A Dream budget vs actual
• Create/maintain Education and Pro T&E budget tracker
• Timely updating of budgets within tracker
• Report month and YTD T&E budget actuals vs plan
• Freelance (Contracted Artist) or Models
• Work with Pro Manager to understand who we leveraged at what pay rate each month
• Ensure freelance artist or model agency submits invoice and/or is set up in APNA
• Raise PO once validated
• Update/maintain Freelance OPEX budget
• Roll up and report freelance spend to Finance and Director of Field Education and Pro in monthly review
• Identify charges to be reclassed to other budgets
• Ensure freelancers and models are paid in a timely manner
• Incentives
• Share incentive information with Sales Coordinator, the incentive program owner, in timely manner
• Send out updates, tracking, or reminders during the incentive period for Edu and Pro
• Communicate incentive winners and payouts to Total Rewards Manager to ensure timely payment

Reporting Relationships: Reports to AVP, Content & Education Strategy

Requirements

Key Selection Criteria:

• 2 years of experience providing direct administrative support to individuals and teams including calendar management experience
• 2 years of experience managing budgets
• 2 years of experience coordinating international and domestic travel logistics on behalf of management
• 2 years of event planning experience
• Highly skilled in Microsoft Office Suite
• Highly skilled in Microsoft Excel, PowerPoint, and Word
• Experience in copy writing or editing
• Experience juggling multiple projects
• Experience planning off-site events
• Experience handling confidential information
• Excellent attention to detail
• Preferred experience in or passion for makeup and skincare
• Must exhibit a can-do attitude and possess strong problem-solving skills

Benefits

Base Salary Range: $65,000.00 - $75,000.00**

Company Benefits:

• Generous staff discount to use on all products
• Access to Tilbury Treats - our very own rewards platform allowing you to save money and gain 'money can't buy' discounts on anything from gym memberships to cinema tickets
• Medical, dental, and vision benefits
• Commuter Benefits (Pre-tax)
• Flex Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401(k) with Company match
• Paid Time Off
• Birthday PTO

**Charlotte Tilbury, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting**

WE WOULD LOVE TO WELCOME YOU TO OUR DREAM TEAMAPPLY TODAY!

About the Charlotte Tilbury Brand

Charlotte Tilbury understands the power of beauty like no one else. With over 25 years at the forefront of the makeup industry working with the world's A-list models, celebrities, and designers, Charlotte has poured her best-kept secrets into an edited but 'all you need' skincare, make-up, and fragrance collection.

She knows more than anyone that when you look good, you feel good and project confidence. You carry yourself differently, and, in turn, the world reacts to you in a different way. At the age of thirteen, Charlotte personally discovered the transformative power of makeup. Since then, she has been helping others - starting with her school friends to the most discerning women around the world today - look their most beautiful.

Charlotte believes that beauty is not an exclusive club and makeup is everyone's secret weapon! Charlotte has created an uncompromising collection for everyone who is as likely to do their makeup on the run with a mobile phone in hand as they are to sit down at a vanity table. She has decoded her expertise into essential makeup tricks, tips, and tools that are EASY TO CHOOSE, EASY TO USE, and IRRESISTIBLE; Charlotte is determined to revolutionize beauty.

At Charlotte Tilbury, we love what we do and strive to be the best. Dare to dream, make it happen, and break all the rules - join us in our revolutionary journey and challenge the status quo of the beauty industry.