Emergency Communications Dispatcher (Data Transcriber)

Department of the Army - Army Installation Management Command Fort Knox, Kentucky Fort Knox, Kentucky

Company

Department of the Army - Army Installation Management Command

Location

Fort Knox, Kentucky Fort Knox, Kentucky

Type

Full Time

Job Description

Summary



About the Position: Serves as Emergency Communication Dispatcher providing around the clock 24/7 emergency police, fire, guard and medical services to the public by answering emergency 911 calls, and dispatching appropriate personnel and equipment.

Learn more about this agency

Requirements

Conditions of Employment

  • Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
  • The employee must obtain and maintain a Secret security clearance and access.
  • Must obtain and maintain certification in first-aid and CPR.
  • Must be able to pass an audiology examination.
  • Must be able to pass an optometry examination that includes being able to vividly distinguish colors.
  • Subject to work emergency overtime
  • Must obtain and maintain 911 communications certification in Emergency Medical dispatch (EMD) within 90 days of appointment.
  • Must obtain a 40 hour basic Telecommunicator training program within 9 months of appointment.
  • Must obtain and maintain an active National Crime Information Center (NCIC) certification within 9 months of appointment.
  • Position is subject to shift work.
  • Subject to work an alternate work schedule, which requires an uncommon tour of duty (including nights, weekends and holidays).
  • Performance of duties is in a highly stressful, restricted office environment.
  • Must obtain and maintain continuing Dispatch and Intrusion Detection education requirements within 9 months of appointment.
  • Must possess and maintain a valid State driver's license.
  • Must obtain and maintain training in the Emergency Management System within 9 months of employment.
  • Must obtain and maintain a certification in either the Public Safety Dispatcher Course or Telecommunicator I and II within 9 months of employment.
  • Must be able to input data at a rate of 30 words per minute (WPM) using a standard keyboard.
  • Must obtain and maintain certification in hazardous materials awareness within 9 months of employment.
  • Must obtain and maintain training and/or certifications as required to perform duties as associated to this position within 9 months of employment.
  • Please see "Additional Information" for other Conditions of Employment.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes experience in an Emergency Services Communications Center that includes (1) providing emergency services communication operations in an Emergency Services Communications Center; (2) provide clear and precise instructions under highly stressful conditions; (3) operate and interface with law enforcement computerized databases such as Centralized Operations Police Suite (COPS), National Crime Information Center (NCIC), provide assistance to callers with medical emergencies and state law enforcement telecommunications systems, as well as the Computerized Intrusion Detection System (IDS). This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05).


You will be evaluated on the basis of your level of competency in the following areas:
  • Manages and Organizes Information
  • Speaking
  • Stress Tolerance
  • Technical Competence

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Additional information

  • Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
  • You will be required to provide proof of U.S. Citizenship.
  • One year trial/probationary period may be required.
  • Direct Deposit of Pay is required.
  • Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
  • If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
  • This is an Installations Functional Community (FC) Position.
  • You may claim military spouse preference.
  • Multiple positions may be filled from this announcement.
  • Salary includes applicable locality pay or Local Market Supplement.
  • Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM's Career Transition Resources website.
  • Payment of Permanent Change of Station (PCS) costs may authorized.
  • Recruitment and retention incentives may be authorized.
  • Student loan repayment may be authorized.
  • Salary negotiations for those candidates who are new to Federal service may be authorized.
  • Credit for prior non-federal work experience and certain military service for determining annual leave accrual may be authorized.
  • CONDITION OF EMPLOYMENT - This position is designated as a Key Position IAW AR 690-11. Civilians in key positions must be exempted from recall to active duty because of Reserve or retired military obligation.
  • CONDITION OF EMPLOYMENT - This position is covered by the Civilian Drug Abuse Testing Program. Employee is subject to pre-employment and random drug testing.

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Date Posted

07/11/2024

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