Employee Care Global Process Owner

Job Description
Overview:
Our job is to power Kraft Heinz (KH) with the best talent and technology solutions in the world. We shape, create, and deliver world class technology capabilities & solutions to accelerate global growth across all functions. As Employee Care Global Process Owner, you will spearhead industry-leading capabilities enabling employee listening, communications and supporting them throughout their career with KH. You will architect the strategy and manage global capabilities that will deliver the most effective communication and experience to our teams.
Essential Functions & Responsibilities:

• Design and run global capabilities that will support the execution of our Employee Care processes such as Case Management, Employee Listening and communications, experience management, employee relations and compliance monitoring.
• Set "One Best Way" to run our Employee Care processes, including alignment on resources, structure, technology and processes templates that will drive global consistency on the way we operate.
• Collaborate with internal Kraft Heinz colleagues and 3rd party organizations to implement these global processes in our countries and guarantee a quality delivery of services and experiences in the most efficient way.
• Partner with our Global Shared Service Centers to guarantee the delivery of best-in-class employee care services to our business units.
• Liaise with global COEs and technology teams to drive integrated solutions and collaborate with appropriate partners on policy harmonization and continuous improvement initiatives related to Employee Care processes.
• Establish and monitor key performance indicators and metrics to measure the effectiveness of process improvements and track progress.

Qualifications:

• Deep functional expertise in case Management, Employee listening and communication, Employee Exit, Employee Experience Management, Employee Compliance and Employee relations processes.
• Exceptional experience in problem solving and continuous improvement to support the constant changes and needs of our business
• Experience in improvement processes leveraging well known methodology (i.e., Agile, Lean 6 Sigma, etc.) that will bring to life the required changes to the operations
• Bachelor's Degree in Human Resources, Business Administration, or related field, Master's degree or relevant certification preferred
• This role is based in Chicago, IL and will require occasional travel for team meetings, customer engagements, and professional development opportunities.

Location(s)
Chicago/Aon Center
Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact [email protected] .