Employee Service Coordinator

About the team

We are seeking a highly organized and detail-oriented individual to join our Employee Service Center team. This team is committed to providing exceptional service to our employees, fostering a positive culture, and supporting our products. As an Employee Service Coordinator, you will play a crucial role in ensuring smooth operations within Zillow Group by delivering outstanding customer service to new hires, employees, and managers. Your efforts will contribute to efficient processes and consistent data and insights, helping to keep our organization running seamlessly.

About the role

This role will be responsible for maintaining accurate records in Workday through system focused work including but not limited to; entering employee changes into Workday, auditing onboarding processes, and managing bulk transaction requests.

• Maintain the Employee Service Center ticketing queue (prioritize, categorize, update status) and resolve tickets within Service Level Agreement (SLA).
• Support HR transactional work related to hires, job changes, manager changes, re-organizations, compensation changes, etc.
• Manage tasks and approvals that require action in Workday.
• Initiate and audit steps throughout the onboarding process including offers, background checks, onboarding documents, etc.
• Provide Workday support for our annual routines (Annual Review, Peer Feedback, Mid-Year Promotions, etc).
• Apply the highest level of confidentiality regarding sensitive information & employee and candidate records.
• Assist with administration of HR programs, policies, and processes to improve our overall employee experience.

This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $23.30 - $34.90 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Must have meticulous attention to detail with a track record of accuracy
• Must be highly organized and self-motivated
• Ability to prioritize and recognize immediate needs
• Proven track record of picking up new processes, systems, and office support technology
• Strong teamwork skills and able to recognize when to jump in when others need help
• Ability to communicate clearly orally and in writing in a professional and effective manner
• Must be comfortable maintaining a high level of discretion and confidentiality
• 1+ years of experience in Workday

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We're also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don't just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees' Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.