End User Support Engineer - Power Platform
Company
Baker Hughes
Location
Other US Location
Type
Full Time
Job Description
End User Support Engineer- Power Platform
Location: Remote
Job Type: Full-time
We are seeking a dedicated Power Platform End User Support Specialist to triage and resolve Power Platform support requests. The ideal candidate will work on incidents, perform root cause analysis, and support Power Platform administration. This role involves collaborating with Digital Technology teams to deliver consistent end user support experience within a pre-defined SLAs metrics.
Key Responsibilities:
· Collaborate on resolving Power Platform incidents that requires CTO UC team engagement.
· Escalate incidents that requires vender support team engagement.
· Perform root cause analysis to prevent recurrence when applicable.
· Analyze incidents and provide FAQs inputs to reduce ticket volume and TTR.
· Support Power Platform administration activities.
· Assist with Service Health Monitoring.
· Provide outage notifications.
Assign Power Platform licenses and capacities following applicable processes.
· Ensure use cases attached to incidents are in compliance with applicable policies
Qualifications:
· Minimum of 2 years of experience with Power Apps, Power Automate, Power BI and Microsoft 365 services (i.e., Forms, SharePoint, OneDrive, Teams)
· Strong problem-solving, troubleshooting, and root cause analysis skills.
· Excellent communication and collaboration skills.
· Fluent or Advanced English is a must
· Ability to manage multiple tasks and prioritize effectively.
· Knowledge of IT SLAs and backlog tracking.
Preferred Skills:
· Experience in conducting training sessions and knowledge transfer.
· Work experience in a multi-national organization, Energy sector is preferred, with good understanding of compliance, security, and regulatory requirements for IT systems.
· Strong understanding of Microsoft 365 services that overlaps with Power Platform services, such as, SharePoint, MS Project, MS Teams, MS Entra ID … etc.
Baker Hughes, sus subsidiarias, afiliadas, empresas controladoras y casa matriz (de manera conjunta la "Compañía"), reiteran que nunca han solicitado, no solicitan ni solicitarán ningún tipo de pago para aplicar a las vacantes publicadas por la Compañía, ni durante sus procesos de selección. Por lo tanto, antes de aplicar a cualquier vacante o iniciar un proceso de solicitud de empleo, debe cerciorarse de hacerlo a través de los canales de comunicación oficiales que se mencionan a continuación www.bakerhughes.com/careers. Si usted recibe algún tipo de oferta laboral o es contactado por un canal diferente a los mencionados, y es requerido para realizar algún tipo de pago, por favor, repórtelo al siguiente correo [email protected].
Date Posted
12/31/2024
Views
0
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