Engagement Manager

At HackerRank we help over 3000 of the most prestigious logos across industries find hire and upskill amazing developer talent using our SaaS based Developer Skills Platform. We pioneered and continue to lead the developer skills market with the ethos of “Skills over Pedigree”. Everyone at HackerRank is passionate about the mission and we are looking to add smiling faces to help us “Accelerate the World’s Innovation” by making skills matter more the pedigree. This position is full-time and Remote within the United States.

As an Engagement Manager you will be part of our Professional Services team. The Professional Services team is a critical part of our overall go-to-market strategy and takes the lead in delivering expertise to all of our most important customers. You might say it's a little bit of Professional Services and Customer Success all in one role so it does include a fair amount of non-billable work. The primary purpose for our professional services team is to make our customers successful.

You will be working on:

• Consult with customers to understand issues and solve problems with expert advice or delivery of projects and programs.

  • Deliver Projects that you expertly scope and project manage to a successful conclusion.

  • Manage Programs that allow HackerRank to stay engaged with customers for extended engagements in support of customer retention or ongoing managed services.

  • Collaborate with and lead teams in support of customer projects and programs.

  • Ownership and accountability in delivering Customer Delight throughout all phases of the customer journey

  • Belong to an amazing team that values what you do.

We are looking for:

• 2+ years of experience of hands-on delivery in a SaaS environment.

• You enjoy taking a consultative approach being the industry and product expert.

• Excellent organization skills and attention to detail and familiarity with project management practices.

• Ability to lead cross-functional teams and deliver projects on schedule.

• Excellent written verbal and presentation skills with the ability to effectively explain concepts to both technical and non-technical audiences.

• Expertise in establishing project governance and maintaining peer relationships with customer executives.

• Capability to deal with ambiguity uncertainty and the ability to shift gears gracefully.

Nice to have (optional):

• Working knowledge of human resources talent acquisition or learning & development.

Benefits & Perks:

We have a full package of competitive benefits and perks which include:

• One-time home office set up stipend

• Monthly Remote Work Enablement Stipend

• Professional Development Reimbursement

• Wellbeing Benefits (Headspace Cleo etc)

• Unlimited paid time off paid leave for new parents and flexible work hours

• Insurance for all employees (term life personal accident medical) along with medical insurance for their dependents

• Employee stock options flexible work hours and time off

About HackerRank:

HackerRank is a Y Combinator alumnus backed by tier-one Silicon Valley VCs with total funding of over $100 million. The HackerRank Developer Skills Platform is the standard for assessing developer skills for 3000+ companies across industries and 23M+ developers around the world. Companies like LinkedIn Stripe and Peloton rely on HackerRank to objectively evaluate skills against millions of developers at every step of the hiring process allowing teams to hire the best and reduce engineering time. Developers rely on HackerRank to turn their skills into great jobs. We’re data-driven givers who take full ownership of our work and love delighting our customers!

HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment on the basis of individual performance and qualification. We never discriminate on the basis of race religion national origin gender identity or expression sexual orientation age or marital veteran or disability status. All your information will be kept confidential according to EEO guidelines.

We offer a comprehensive total rewards package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.

Total compensation and benefits consist of salary quarterly performance incentives equity (stock options) medical dental vision life insurance travel insurance monthly work-from-home stipend learning and development reimbursements flexible remote-first work culture 401(K) flexible time off generous parental leave and more. Under our flexible paid time off policy you’ll decide how much time you need based on your circumstances.

Current base salary range: $115000 to $125000.  The exact salary may vary based on skills experience location market ranges and other compensation offered. The salary range does not include other compensation components commission (for sales-related roles) bonuses or benefits that you may be eligible for. Salary may be adjusted based on business needs.

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