Engineer II, Field Service

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office

Job Description

What will you do

The Field Service Engineer is responsible for performing the on-site installation, servicing and repair of complex equipment's and systems.

Investigates and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.

Serves as company liaison with customer on administrative and technical matters for assigned projects. Conducts on-site installations of the full range of Thermo Fisher Scientific systems and their associated options.

Responsibilities and deliverables include:

• Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure proper working order
• Conduct on-site scheduled planned maintenance visits
• Provide troubleshooting and repair support for customers and other field service personnel
• Cultivate and develop positive working relationships with customers, system users and company personnel
• Travel, often on short notice, to customer sites to resolve problems
• Complete and submit field service reports
• Provide training for customers and users on system maintenance
• Provide feedback to product quality teams
• Provide appropriate input in writing updating and correcting various Thermo Fisher Scientific system documentation
• Provide input for various reports including identifying and isolating unique problems with system
• Act as a subject expert and resource for training

How will you get here?

This position is ideal for an experienced service engineer wanting to be involved with a dynamic team and exposed to a constant variety of customer application areas.

Education

• Typically requires a University degree or equivalent combination of education and experience in electronic system problem solving

Experience

• Candidate with no experience in field services role but with exposure with Electron Microscopy Equipment is encourage to apply
• Candidate with approximately 5 - 8 years of hands-on technical experience installing, problems solving, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB or similar systems.
• Experience solving and repairing ultra-high vacuum and high voltage systems is highly desired.

Knowledge, Skills, Abilities

• Ability to deal effectively with customers
• Excellent interpersonal communication skills
• Proven track record to solving complex systems and subsystems down to component level
• Literate in MS DOS and Windows software environments
• Able to read and interpret schematics

Benefits:

We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company pension, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

EEO/Reasonable Accommodation:

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.