Engineer Lead

Position Title:

Engineer Lead

Job Description:

Responsible for full delivery of end to end system development and maintenance on medium Enterprise wide technology platforms.

Primary duties may include, but are not limited to:

• Customer Service Support
• Maintains active relationships with customers to determine business requirements and leads requirements gathering meetings and reviews designs with the business.
• Respond to support inquiries from SNOW/JIRA tickets.
• Manage war room and rapid response chat support.
• Coordinate with App Dev team on defect prioritization.
• Troubleshooting and resolution of all P5/P4 incidents.
• Working with end users daily on incident management.
• Monitoring batch and data loading activities.
• Real-time data quality issue resolution.
• Environment Support / DevOps Support
• Providing Environment Services for the entire portfolio.
• DevOPs integration and configuration management.
• Agile SAFe PI Train representation and alignment.
• New environment build, configuration, and setup; may implement improvements in stability, performance, and scalability across major business-critical systems.
• System configuration changes.
• Working with business leads on service provisioning.
• Recommend stability & performance improvements; may implement processes to reduce barriers and roadblocks in projects, services, and processes to operate more efficiently.
• Code deployment and environment coordination activities; performs technical design reviews and code reviews.
• Monthly & Off Cycle application release coordination.
• Coordinate critical business enterprise readiness activities.
• Owner of N-1 Hardware and Software refresh activities.
• Machine learning, AI, and Robotics initiative activities.
• Review and recommend changes based on architecture and capacity reviews.
• Maintaining vendor relationships with external vendors
• Operations Support
• Coordinates and manages on-call support and owns the system monitoring process
• Provide 24X7 support for all Medical Care Management Applications.
• SWAT call triage and recovery for outages.
• Perform root cause analysis for P3-P0 incident tickets.
• Enterprise patching support and application verification.
• Ensures unit test is completed and meets the test plan requirements, system testing is completed and system is implemented according to plan; conduct application smoke testing & verification post patching; coordinate annual Disaster Recovery testing.
• Actively monitor systems and provide system health reports; real-time hardware and resource monitoring support.
• End to end internal and external system audit support.
• Security Exception and certificate renewal.
• Maintain updated software licenses and renewals.
• Leads multiple and / or large projects and owns the technical development environment
• Leads vendor evaluation and analysis.

Qualifications:

• Requires an BA/BS degree in Information Technology, Computer Science or related field of study
• Minimum of 7 years related experience; multi-platform, multi-dimensional experience, and expert level experience with business and technical applications;
• Or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities, & Experiences:

• Healthcare domain experience
• Experience in Splunk administration including Splunk installation and configuration in client system, dashboard and alert setup and log monitoring.
• Experience & expertise in DevOps process with implementation of CI/CD model using Atlassian tools (BitBucket, Bamboo) and IBM tools (Urban Deploy).
• Minimum of 6 years experience in healthcare / care management business domain
• Experience mentoring others and provide troubleshooting support strongly preferred.
• Multi database and/or multi language strongly preferred.
• Server Technologies (2 or more): AIX, Unix/Linux, Windows
• Web/App Servers (2 or more): IBM WebSphere, Liberty, MS IIS, Apache Tomcat
• Database Technologies (2 or more): MS SQL Server, Oracle DB, IBM DB2 LUW, MongoDB
• Agile & CI/CD (3 or more): JIRA, Confluence, JFrog, Bamboo, Bitbucket, GIT, BuildForge, uDeploy
• Monitoring (3 or more): Splunk, Sitescope, Control-M, WLM, Wily Introscope, Netcool, EGMonitor
• Other Technologies (2 or more): AWS, OpenShift, Informatica, MS SSIS/SSRS

For candidates working in person or remotely in California, the salary* range for this specific position is $131,120 to $214,560

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law

Job Level:

Non-Management Exempt

Workshift:

1st Shift (United States of America)

Job Family:

IFT > Engineering/Dev

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide - and Elevance Health approves - a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World's Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short- and long-term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide - and Elevance Health approves - a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World's Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.