Enterprise Client Support Specialist

Clipboard Health • Anywhere in the World

Company

Clipboard Health

Location

Anywhere in the World

Type

Full Time

Job Description

About the Role:
We are seeking experienced customer support specialists with a focus on providing high-quality service to Enterprise-level Customers (Healthcare Facilities) . You’ll be responsible for owning and resolving issues raised by these clients ensuring that they receive prompt tailored solutions that meet their specific needs.

Key Responsibilities:
  • Manage and resolve escalated queries from business customers via phone chat and email.
  • Collaborate with internal teams (e.g. legal billing operations etc.) to solve complex customer issues and ensure timely resolution.
  • Ensure all customer interactions are tracked and issues are resolved within established service-level agreements (SLAs).
  • Provide professional empathetic service to enterprise clients particularly during high-stakes situations.

Skills and Experience:
  • 3-4+ years of experience providing specialized customer support B2B preferred ideally within a SaaS or enterprise software environment.
  • Proven experience managing escalations and maintaining strong relationships with business customers.
  • Experience working towards High CSAT (>90%) and QA scores in B2B environments.
  • Ability to handle an average of 30+ calls and 15+ emails daily with a focus on resolution and customer satisfaction.
  • Familiarity with SLA management and complex customer issue resolution.

Why Work at CBH?
  • Join a fast-paced innovative startup unicorn that is making a difference in the lives of tens of thousands of customers.
  • Work remotely with a diverse team from around the world.
  • Access opportunities for personal and professional growth with support to develop new skills and explore different areas of the business.

System Requirements:
  • A reliable laptop/desktop (no Chromebooks or Linux OS).
  • Minimum 20 Mbps wired internet connection.
  • Wired headset.
  • Quiet distraction-free working environment.
  • Stable power and internet connectivity.

If you're excited to provide excellent customer service and thrive in a fast-paced environment we encourage you to apply today!

Apply for this position
  • Share this job:

Apply for this Position

Please ensure you meet geographic and skills requirements before applying.

  • Share this job:

Related Jobs See more Customer Support jobs →

  • Omni Interactions
    Remote Customer Service Work from home Select your schedule!
    featured 5d

    Contract / USA Only
  • NoGigiddy
    Remote Customer Service Rep Up to 19/hour - No Degree Needed
    featured 6d

    Contract / USA Only
  • Yoko Co Top 100
    Support Coordinator (WordPress)
    featured 10d

    Full-Time / Anywhere in the World

Apply Now

Date Posted

10/05/2024

Views

0

Back to Job Listings ❤️Add To Job List Company Info View Company Reviews
Positive
Subjectivity Score: 0.8

Similar Jobs

Engineering Manager - Testing Platform - Wikimedia Foundation

Views in the last 30 days - 0

The Wikimedia Foundation is seeking an experienced Engineering Manager to lead the Testing Platform team The teams mission is to provide software engi...

View Details

Business Analyst - Elite Software Automation

Views in the last 30 days - 0

Elite Software Automation ESA is a boutique consulting firm that specializes in process optimization custom systems and automations for established hi...

View Details

Customer Care & Sales Specialist - Loop Support

Views in the last 30 days - 0

Loop Support specializes in connecting businesses with exceptional customer care specialists They value smart kindhearted professionals who love to le...

View Details

Insurance Placement Consultant - World Insurance Associates LLC

Views in the last 30 days - 0

World Insurance Associates founded in 2011 is a rapidly growing insurance broker in the US with over 2200 employees in 260 offices They specialize in ...

View Details

Market Development Specialist - Spectrum

Views in the last 30 days - 0

Spectrum is seeking an outgoing professional for a financially rewarding job as a Market Development Specialist The role involves acquiring new custom...

View Details

Major Account Manager - Arista Channels

Views in the last 30 days - 0

Arista Networks is a leading company in datadriven clienttocloud networking known for its innovation in cloud computing AI and softwaredefined network...

View Details