Enterprise Operations Manager

Description

SAIC is seeking an Enterprise Operations Manager to support our DOT customer. The Operations Manager's key role is to drive efficiency of organizational processes and to help maintain and grow this standard in addition to overseeing daily activities. They utilize a sharp business mind and proven success in managing multiple departments and/or functions for maximum productivity. This person must be highly skilled in staffing, finance, process and IT management, and be able to develop and maintain an environment of trust within the operations team. In summary, the Operations Manager is a creative problem-solver and an excellent leader who is able to prioritize productivity and drive operational efficiency.

This hybrid position will require at minimum, two days/week onsite in Washington D.C.

Duties:

• Provides technical/management leadership on all enterprise tasks and technology assignments, to include the supervision of operations within Infrastructure and End User Operations.
• Serves as focal point for all concerns and establishes goals and plans that meet project objectives.
• Ensures a timely process through which problems are controlled, recognized, researched, and escalated to parties needed to resolve.
• Coordinates the review and update of all documentation and operational tasks used by the EOC.
• End User and Infrastructure staff and ensures that all members of the staff are trained and comply with process.
• The intent is that the Infrastructure Operations Manager and the End User Operations Manager will both support the overarching Enterprise Operations Manager.

Qualifications

Required Qualifications:

• Bachelor's degree and 18 years related experience. Additional experience in lieu of a degree.
• Minimum of 10 years of experience in managing End User Services and Infrastructure Operations teams and technologies.
  • Help Desk, Exec Help, Enterprise Operations Center, Server, Storage, Cloud, Security, etc.
• At least 5 years of proven experience managing a program with at least 150 personnel delivering Enterprise Operations Support Services.
• Effective team leadership skills required, including risk management, skill development, task prioritization, performance management, and mentoring/coaching of cross-functional team members.
• Ability to work independently and manage multiple demands on time, in a hybrid-environment.
• Experience with Enterprise Operations Centers and outage management, Root Cause Analysis.
• Ability to coach teams and hold them accountable.
• Experience in Problem & Incident Management, Ticket Queue Management & Quality.
• ServiceNow experience is required, must possess the ability to coach teams on how to get effective metrics from the tool.
• Strong collaboration skills using a solutions and customer-service-oriented approach is required.

Citizenship / Background Investigation Qualifications:

• Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years.
• Must be able to obtain DOT public trust.

Target salary range: $175,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.