ESM / ServiceNow Consultant

We are seeking a driven and innovative ESM / ServiceNow Consultant to join our growing team, help design processes, and consult clients on end-to-end solutions built on the ServiceNow platform.
In this role, you will play a key role in a variety of projects in ITSM, ITOM, HR and other business domains for customers worldwide.
This position offers hybrid setup with the flexibility to work from any location in Latvia, whether it's your home or our office in Riga.

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Responsibilities

• Drive requirement gathering and analysis
• Create User Stories / Requirements specifications
• Design and improve processes in ESM (ITSM and adjacent domains)
• Serve as a process subject matter expert to the customer and members of the team
• Closely collaborate with various stakeholders and members of the team. Communicate requirements and act as a liaison between the customer and the development team
• Create and maintain process documentation
• Participate in pre-sales activities and demos

Requirements

• Background in designing and improving processes in the ESM domain with process modelling tools
• Proficiency in communication, negotiation, and presentation
• Understanding of Agile methodologies
• Knowledge of ITIL
• ServiceNow (or other ITSM tool)
• Background in collaborating directly with technical and business stakeholders of the customer
• Qualifications in business process modeling
• Proficiency in producing high-quality documentation
• English at B2+ level

We offer

• Engineering Heritage: Best-in-class experts sharing a culture of engineering excellence and tackling complex engineering challenges for over 30 years
• Advanced Tech Stack: Innovative projects where you can apply or enhance your expertise in Cloud, Data, AI, and other emerging technologies
• World-Class Clients: Work closely with 295+ of the Forbes Global 2000 on creating disruptive solutions that make a global impact
• Professional Growth: Exceptional support for career development with comprehensive resources for upskilling or reskilling in pioneering practices
• GenAI Community: Strong AI competencies with 600+ experts across 55+ locations driving GenAI-enabled transformation journeys
• Entrepreneurial Culture: If you're passionate and dedicated to improving business transformation, we provide the support you need to bring your ideas to life
• Hybrid Setup: The flexibility to work from any location in Latvia, whether it's your home or our office in Riga
• Other Benefits: Additional vacation and trust days, private health insurance, Employee Stock Purchase Plan and more

Salary range €4K-€5.9K gross, based on your experience and interview results.
About EPAM
EPAM is a leading global provider of digital platform engineering and development services. For over 30 years, our team has helped leading brands navigate the waves of digital transformation, building solutions that help them stay competitive through constant market disruption.
With offices in 55+ countries, EPAM has grown in Latvia to over 150+ talented innovators in 3 years. We foster creativity and unconventional ways of doing things, welcoming like-minded professionals to join us.