Exchange Administrator

Position: Exchange Administrator

Position Summary:

The successful candidate will possess in-depth knowledge of Microsoft-based infrastructure design and development, messaging and directory services best-practices and advanced knowledge of systems administration, operations and management. The candidate should have expert level experience planning, documenting, installing, managing, monitoring, and troubleshooting high-availability Exchange Server 2013, and 2016 environments and will be expected to be able to comfortably configure aspects of the Microsoft Enterprise Exchange in support of a 265,000 user environment across multiple AD domains to provide messaging support. The messaging environment consists of Microsoft Exchange mail services (Client Access, Hub Transport, and Mailbox server roles), Enterprise Blackberry Services, NetApp backup and restore solutions, along with UnitySync directory synchronization services. The underlying infrastructure consists of physical servers, VMware Virtualization and NetApp storage solutions

Clearance Requirement: Active DoD - TS/SCI

DUTIES AND RESPONSIBILITIES:

• Supports the overall health of technologies associated with the Enterprise Messaging environment.
• Provides Microsoft Enterprise Exchange operational configuration management support.
• Provides Cisco IronPort technical expertise in the management, maintenance, and problem resolution.
• Resolves Tier III messaging tickets.
• Configures Antivirus products and HBSS as they relate to Exchange Servers.
• Provides guidance and instruction (to include written documentation) such as Standard Operating Procedures (SOPs) and inputs into the knowledge management system repository to the service desk for handling standard Message related incidents and service requests.
• Provides documentation, guidance and instruction to the Tier 1 and Tier II service desks for handling standard Messaging related incidents, work orders and service requests.
• Monitors the health of Messaging systems with provided event management tools.
• Implements monitoring tools thresholds and conducts proactive event remediation.
• Ensures that any latency is identified and mitigated/remediated upon discovery in accordance with required response times.
• Monitors availability of system upgrades.
• Provides analysis and remediation for Defense Information Systems Agency (DISA) Security Technical Implementation Guidelines (STIG) for all responsible technologies in preparation for annual Commanders Cyber Readiness Inspections (CCRI).

COMPETENCIES:

• Good communication and interpersonal skills
• Ability to follow policies and procedures
• Ability to communicate in a clear speaking voice as well as the ability to respond clearly to questions
• Aptitude to address negative situations, and resolve them in a positive manner

Education and Certification Requirements:

• Professional series Certification (e.g. MCSE [AD or Exchange], MCITP [AD or Exchange])
• IAT III - (CISA, GCIH, GCED, CCNP Security, CASP or CISSP [Associate])

Background and Experience:

• 7 years related experience with Microsoft Exchange

Required Technical Skills:

• Exchange 2013 / 2016

Preferred Technical Skills:

• Experience with Office 365

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
• Contractor site with 0-10% travel possible
• Possible off-hours work to support releases and outages
• 10 lbs. maximum lifting, occasional lift/carry of small articles
• Occasionally required to stand; frequently required to walk and sit
• Continually required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity Veterans/Disabled