Executive Support Engineer

GEICO is seeking a highly motivated Executive Support Engineer to provide direct support for the Executive Leadership Team (ELT) and Sr Director+. Help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission. 

The ideal candidate is a proactive, detail-oriented individual with exceptional communication skills, problem-solving abilities, and a deep understanding of technology and executive-level support requirements. The Executive Support Engineer will ensure that our ELT and Sr Director+ leaders can perform their roles efficiently and effectively, with minimal technical interruptions.  

Position Responsibilities: 

 
Technical Support: 

• Provide prompt, high-quality technical support to ELT members, addressing hardware, software, and network issues. 

• Troubleshoot and resolve complex technical problems, ensuring minimal disruption to executive operations. 

• Set up and maintain laptops, , mobile devices, and other peripherals for executives. (Microsoft Office and Mac iOS, Webex, Zoom, Slack, VoIP/Equality, Microsoft Active Directory, Microsoft Azure, Azure DevOps, User identity and security access management, MFA support, AV (Webex boards, Zoom boards) 

• Support IT special projects, office moves, data recovery, hardware, software testing 

Collaboration and Communication: 

• Work closely with the Tech team to ensure seamless support and integration of executive technology needs. 

• Communicate technical information clearly and effectively to non-technical stakeholders. 

• Maintain a high level of professionalism and confidentiality. 

Technology Management: 

• Develop a strategic support plan and technology roadmap for our leadership team’s technology needs, including travel and other off-site engagements.  

• Manage and maintain executive IT equipment, ensuring it is up-to-date and functioning optimally. 

• Coordination and setup of all Audio-Visual (video conferencing, virtual meetings) requirements for all on-site and remote Senior Executive meetings. 

• Monitor and maintain executive software licenses and subscriptions. 

Proactive Support: 

• Anticipate and address potential technical issues before they impact executives. 

• Conduct regular maintenance and updates on executive devices and office equipment. 

• Provide training and support on new technologies and tools as needed. 

Documentation and Reporting: 

• Maintain detailed records of support requests and resolutions. 

• Generate regular reports on support activities and identify trends or areas for improvement. 

• Document and update standard operating procedures related to executive support. 

 Basic Qualifications: 

• Bachelor's degree in computer science, Information Systems, or equivalent education and work experience  

• At least 5 years' experience in Tech supporting Executives/C Suite 

• At least 5 years of professional experience with the Microsoft 365 Office Suite, Office for Mac, Microsoft Teams, Webex, Zoom, Slack, Active Directory, Windows, and Mac environments  

  
Preferred Qualifications: 

• Excellent verbal and written communication skills 

• Strong demonstrative problem-solving skills  

• Understanding of computing devices, operating systems, software installation and administration  

• Professional experience with VOIP, mobile technologies, and network environment 

• CompTIA Certifications:  IT Fundamentals+, A+, Network+, Cloud+, Security+ 

• Microsoft Certifications: Azure Fundamentals, MTA’s (Microsoft Technology Associate), Windows Operating Fundamentals, Networking Fundamentals, Security Fundamentals, and Programming Fundamentals 

• Apple Certifications: Apple Certified Support Professional, and Apple Certified IT Professional 

• Familiarity with cybersecurity best practices and data protection regulations.