Expert System Engineer

Responsibilities

Responsibilities include but not limited to:

• Maintain synchronization between Production & DR environments for payments products, ensure changes /configurations implemented in Production are simultaneously implemented in DR environment, the replication is in healthy state on a real time basis.
• SOP creation as per Industry best standards for week long True Failovers, ensuring Customer can run their business seamlessly from DR environment for a week.
• Ensure Documentation (Deployment Diagrams, internal and client facing runbooks) are timely updated, maintained and Peer reviewed.
• When Production/UAT issues reported by the Client and/or Implementation team are addressed within acceptable timelines ensure the same changes are implemented in DR simultaneously.
• Ability to debug system logs and produce technical solutions associated with data flow or processes involved or performance aspects.
• Work closely with the Implementation team to understand the process flow, solution challenges if any and work towards implementing & supporting a seamless sync between Production & DR infrastructure.
• Work closely with the Implementation & product teams to explore & reuse tools/processes for effective maintenance of DR environment.
• Ensure automation is introduced wherever possible to reduce system stability time post failover to DR.
• Should focus towards acquiring adequate understanding of the technical & functional aspects/flows of the implemented products within short span of time.
• Regular internal health checkups, Internal tests are performed prior Client Facing DR Tests and maintain high level resiliency.
• Ensure new techniques, solutions are highlighted, voiced out and further implemented to maintain highest possible resiliency.
• Be able to effectively participate in DR plannings, work on RCA's, provide DR updates and identify risks with mitigation plans.
• To learn, collaborate & contribute across teams.Be flexible

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• Willingness to work in 24 X 7 shifts and provide On-call support on rotation including weekends.
• 3+ years' experience as a DevOps, Application Operations/Support, or similar role.
• Experienced in application deployment and configuration across multiple platforms such as Linux, Windows on Azure
• 2+ years experience in configuring Web Servers like JBOSS, WebLogic, IBM WebSphere etc.
• Experience with Kubernetes, Red hat OpenShift platform, Azure Kubernetes services
• 2+ experience in Oracle database and effective usage of SQL.
• 2+years experience of working on LINUX platform and proficient in scripting languages such as Linux shell script & Ansible.
• Familiarity with general monitoring principles, as well as tools such as Site 24 X 7, Grafana, etc.
• Experience in different automation concepts (ex. CI/CD, infra as code) and DevOps tools (ex. Azure DevOps, Jenkins, Docker, Terraform, Chef, etc).
• Strong communication skills both written and verbal, should be able to co-ordinate with cross functional teams.

• Experience in cloud technologies such as Azure and AWS.
• Exposure to Payments domain and Finastra payments products i.e., GPP or P2G is an added advantage.
• Familiarity with Atlassian tools such as JIRA and Confluence.
• Knowledge of Java and supporting Java applications.
• Technical consulting and implementation experience in client facing projects is an added advantage.