Field Service Engineer

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

What will you do?

The successful candidate will install, maintain and repair Thermo Fisher's range of Electron Microscopes, Focused Ion Beam and Surface Analysis systems while driving customer allegiance through a high-quality customer service experience

Responsibilities and deliverables include:

• Install, commission, maintain and repair our range of industry leading products
• Provide training for customers and users on system operation and maintenance
• Cultivate and develop positive working relationships with customers, users and company personnel
• Serve as the company liaison on technical matters for assigned systems and projects
• Complete and submit field service reports
• Provide feedback to product quality teams
• Provide appropriate input in writing updating and correcting documentation
• Act as a subject expert and resource for training

How will you get here?

This position is ideal for an experienced service engineer wanting to be involved with a dynamic team and exposed to a constant variety of customer application areas.

Education:

Typically requires a university degree, or a combination of education and experience that demonstrate the required skills.

Experience:

• 2 or more years of professional experience in Field Service Engineering in Electron Microscopy or similar field is preferred
• Candidates with no experience in a Field Service Engineering with exposure to Electron Microscopy are encouraged to apply
• Experience in ultra-high vacuum and high voltage systems is preferred

Knowledge, Skills, Abilities:

• Strong technical, analytical and troubleshooting skills
• Able to read and interpret schematics and troubleshoot electrical/electronic systems
• Able to work with and repair mechanical systems
• Able to troubleshoot and resolve PC and software issues
• Able to balance multiple assignments simultaneously
• Able to set priorities and consistently meet deadlines
• Able to work independently or collaboratively within a small team
• Excellent interpersonal and written communication skills
• Able to deal effectively with customers at all levels

Other Job Requirements:

• Able to travel domestically and internationally often at short notice
• An Australian citizen or permanent resident
• A current driver's licence

Benefits:

Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.

• Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
• Flexibility: Balance your work and personal life with flexible arrangements.
• Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
• Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you.
• Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.

Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality

EEO/Reasonable Accommodation:
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.