Field Services Engineer Power Distribution - Western Romania

Our West region of Romania (Timisoara, Arad, Cluj, Alba, Sibiu) Services Team are looking for a PD Field Services Engineer, who will provide first class service for the Eaton installed base products and ensure maximum customer satisfaction and loyalty. The primary function of this role is to perform commissioning, service/repairs and periodic maintenance for Eaton Install base. You will be working on PD products like Switchgears, Electrical Panels, LV, MV units, etc.

You will Follow-up customer agreements and customer satisfaction through planning, execution, documentation and invoicing of service tasks. Ensure update of customer information, technical documentation and input to correct invoicing of customers. Support customers in technical questions (phone and/ or mail). Support own colleagues in Service department and sales with technical knowledge. Participate in required training (technical, mandatory by Eaton or by law). Responsilities over the service request realization (timing, effectiveness) and service sales budget realization.

What you'll do:

• Responsible for performing commissioning, service, repair and preventive maintenance on Eaton's Installed Base/products.
• Follow EHS (Environment, Health and Safety) responsibilities as provided by the role.Lead by example and ensuring that also own team members and vendors are following these rules.
• Proactively be involved in scheduling/planning of works.
• Actively support and work in line with service goals and performance KPI's.
• Secure timely reporting and technical reports are done in connection to each individual work.
• Provide optimum service support for customers through phone, personal visits, etc.
• Develop service-related trainings to field staffs as well as customers
• Perform service activities according to company policies and safety standards
• Develop documentations for service-related issues and resolutions.
• Investigate and troubleshoot product service issues
• Identify problems and record solutions for reference purposes
• Educate customer representative about the product usage and maintenance
• Stay updated on industry standards and technical service knowledge
• Address customer inquiries in a timely manner
• Coordinate with various teams to fix product issues
• Inform management on product service issues as observed through interaction with clients.

Qualifications:

• Electrical Engineering degree

Skills:

• Technical Knowledge/Experience with Medium/Low Voltage (Switchgears, Electrical Panels); Power quality UPS
• Communication skills
• Customer Focus
• Flexibility
• Diligent in following instructions

What we offer:

• Competitive compensation and benefits package
• Challenging projects in dynamic collaborative team
• We make your aspirations matter - Eaton encourages internal promotion, whenever possible
• We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University.
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
• We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen.

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We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.