Financial Centers Merchandising Strategy, Senior Associate

The JPMorgan Financial Centers represent an essential part of our experience transformation for affluent customers. This role will be responsible for supporting the merchandising strategy and execution, working with multiple stakeholders and partners to deliver a best-in-class customer experience.
As a Merchandising Strategy Senior Associate within Consumer Banking, you will play a crucial role in our experience transformation for affluent customers. You will be responsible for defining the strategy and overseeing campaign execution to deliver a best-in-class customer experience. You will partner with multiple stakeholders and teams, manage resources effectively, and promote a strong controls environment. Your role will involve strategy development, program management, and performance tracking to ensure excellence in customer engagement and relationship building.

Job responsibilities

• Support branch merchandising fixture placement and optimization, ensuring adherence to documented standards and evolving as necessary.
• Assist with strategy development, planning, and oversight of branch marketing campaigns.
• Support program development, solutions, and testing plans to deliver on business objectives, improve customer experience, engage customers, and support the field in building relationships and delivering with excellence.
• Partner with field leadership, real estate, brand team, and campaign management to develop program strategy, establish prioritization, and oversee program and campaign execution.
• Build measurement programs jointly with the Campaign Management team to track performance and optimize merchandising; partner with Analytics and Research teams to plan for and report on results.
• Manage cost and resources effectively, identifying better ways of executing efficiently and eliminating unnecessary bureaucracy.
• Promote a strong controls environment to evaluate and manage our current controls and procedures; develop preventative processes to strengthen our framework.
• Prepare for and present strategy and program performance.
• Support ordering and fulfillment of hospitality items and branch collateral.

Required qualifications, capabilities, and skills

• 4-year degree in Marketing, Fashion, Hospitality, or Business Management.
• 5+ years of marketing experience.
• Experience in luxury brand, hospitality, retailing, and/or apparel.
• Develops strong partnerships; leads through collaboration; recognized as a team player.
• Experienced leader with a strong track record of inspiring high-performing teams, helping to guide and prioritize effectively.
• Proven ability to take initiative, influence others, and achieve results.
• Experienced in marketing strategy and campaign program management.
• Strong analytical, problem-solving, and planning skills.
• Excels at managing multiple initiatives simultaneously within tight deadlines.
• Excellent written and verbal presentation skills-especially for C-suite audiences.
• Highly proficient in Microsoft Excel and PowerPoint.

Preferred qualifications, capabilities, and skills

• Master's degree in Marketing, Fashion, Hospitality, or Business Management.
• Highly curious and never settles for good enough-experienced in developing and executing test and learn plans.
• Experienced in delivering end-to-end customer experience to ensure excellence throughout.
• Faces facts, acts on issues quickly, removes roadblocks, eliminates unnecessary bureaucracy, and learns from mistakes.
• Demonstrates effective management of details and financials.
• Understands and applies proactive risk mitigation, manages through issues, and escalates appropriately.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.