Financial Coordinator

Save lives, from the workplace to anyplace.

The National Safety Council is America’s leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. Our Initiatives include:

• Workplace Safety
• Roadway Security
• Impairment

We are currently looking for a Financial Coordinator to join us in our mission to save lives and prevent injuries.

Position Highlights:

Coordinate daily state program activities related to financial transactions and tracking. Compute, classify, and record numerical data to keep financial records complete. Perform routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. Create and maintain financial tracking spreadsheets for all state and court programs. Prepare and provide state and court program financial data to internal leadership and/or state agencies as requested. Check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers. Balance revenue and expenses to transaction journal for multiple programs. Research and resolve difficult problems and inquiries relative to the customers’ financial records and compose written correspondence to customers when necessary. Process refund submissions and respond to chargeback inquiries. Act as liaison between department and Accounting staff. Provide general customer service and administrative support

What You’ll Do:

Financial Functions – 45 %

• Run daily credit card processor statements and DDC system daily cash activity report. Audit and reconcile the reports to assure the integrity of student data and balance between systems. Research and resolve discrepancies immediately; make adjustments to financials and/or customer records as needed.
• Balance weekly and monthly transaction journals from Accounting including revenue and expenses for various state programs. Take initiative to determine discrepancies, document to appropriate parties across departments, and resolve.
• Create check requests or office requisitions for payment of direct or indirect state program fees such as locations, instructors, state agency commissions, consultants, etc. Input accurately in all tracking mechanisms as needed.
• Receive and process enrollments received via USPS mail at the DMC. Apply check or money order payments to customer accounts in DDC with attention to the accuracy and integrity of student data. Confirm receipt and processing with the student.
• Prepare checks and money orders for deposit to the bank. Audit, reconcile, and document daily deposit reports incorporating checks, cash, and credit card payments. Analyze discrepancies and post financial adjustments in DDC as needed for refunds, bounced checks, and chargebacks.
• Complete daily Salesforce input for all DDC state program revenue invoicing and related batch payment processing for credit cards and bank deposits.
• Compile routine monthly financial reports.
• Design and maintain spreadsheets tracking key financial information for state programs, ensuring consistency, completeness, and accuracy of all data.
• Research and document various items or unapplied payments as requested by auditors or Accounting.
• Prepare and provide any required financial / training demographic reports and related correspondence to state agencies within regulations and required timelines. 
• Maintain other financial reports and data metrics as required, including but not limited to, expense tracking and/or class profitability calculations. 
• Research and submit refund/void requests. Enter the corresponding transactions in DDC; apply adjustments to revenue reports. 
• Provide credit card clearinghouse with information for chargeback inquiries. Initiate proper adjustments to revenue reports and to customer accounts in DDC. 
• Initiate collection efforts to resolve official chargebacks and bounced checks with direct written and verbal customer correspondence. Process collections and communicate to Accounting. 
• Process monthly EFT reports from the DDC system and audit for accuracy; note discrepancies and make adjustments. 
• Assist management with the annual budget process as it relates to revenue, expenses, and the associated financial tracking reports. 
• Serve as backup for Cook County reconciliation functions of monthly revenue recognition, monthly check reconciliation processes, and quarterly items such as payment to the County, ineligible, etc.

Administrative Support – 30% 

• Work on special projects which includes planning and coordinating presentations, disseminating information, competitive research, FOIA requests, phone report analytics, budget analytics, etc. 
• Generate and distribute multiple, existing Cyberquery reports by updating report variables for administrative staff daily. Log data from reports as needed. 
• Design and draft general correspondence, memos, charts, tables, and graphs as needed for projects, proposals, etc. Proofread copy for spelling, grammar, and layout, making appropriate changes. Responsible for the accuracy and clarity of the final copy. 
• Contribute to overall team effort by performing other administrative tasks as required. 
• Generate and process multiple (25-50) data export files by system code in DDC for various state program print & promotional mailing processes. Send to Canon by the deadline for fulfillment. Timeliness and accuracy are critical to assure that the student receives the proper state program print or promo piece and that PII is not sent to the wrong customer. 
• Primary responsibility for the service level agreement (SLA) email box. Check multiple times daily to fulfill customer reprint, correction, and research requests. Forward to the appropriate department for data changes and then fulfill the SLA once data updates are completed. 
• Prepare regularly scheduled reports including but not limited to end of the month, phone system, personnel, finance, accounting, etc. Communicate trends or anomalies to management. Recommend changes in office practices or procedures based on analytics.

Customer Service – 25% 

• Answer incoming telephone calls from multiple calling queues in the call-center environment including providing program and schedule information; researching and resolving complex enrollment/completion problems; registering students into classes; processing live credit card payments; screening and routing calls if necessary. 
• Provide Level 2 customer support via escalated phone calls, Jabber chat support, and email.
• Research and resolve complex problems relative to customer payments and input adjustments as needed in multiple computer systems.
• Draft and submit written correspondence to customers and outside entities such as state agencies, courts, probation officers, etc. as requested. 
• Compose customer and internal correspondence for refunds, chargebacks, financial discrepancies, adjustments, etc. 
• Other duties as assigned

We’re Looking for Someone with: 

• Associate’s degree and at least 2 years of relevant experience in accounting or bookkeeping.  In lieu of Associate’s, high school diploma and at least 4 years of relevant experience.
• Process oversight.
• Strong customer service and team orientation.
• Data entry accuracy and integrity.
• Intermediate Microsoft Word & Excel skills.
• This is a hybrid position.
• Salary for this position is $21.75/hr

Reasons You’ll Love it here: 

NSC cares about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life. We off the following:

• At least 20 PTO days accrued 1st year and 11 paid holidays
• Flexible work arrangements
• Comprehensive medical, dental, vision, and life insurance plans
• Flex spending accounts for medical and dependent care
• 403(b) & Roth 403(b) with employer match up to 6%
• Reimbursable training
• Student loan pay down
• Dress for your day

We believe that you can’t be safe if you don’t feel safe. Feeling safe requires a commitment to equitable policy implementation and promoting diversity in the safety profession. We must cultivate our own diverse, inclusive, and equitable work environment to deliver on our mission to save lives, from the workplace to anyplace.

NSC is an equal-opportunity employer.