Fraud Oversight Manager

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

We are now recruiting a Fraud Oversight Manager to join the Second Line function of the Bank, supporting the Head of Fraud Risk to monitor and manage the Bank’s level of fraud risk.

Within this team, we tackle all types of fraud, working with stakeholders throughout the business to ensure the protection of our customers. You'll have the opportunity to use your skills to assess potential fraud threats, and work collaboratively to prevent them from occurring. You will design and implement tools to assess fraud controls throughout the business to ensure their effectiveness, as well as working with the wider industry or regulatory bodies to ensure best practice is met.

Responsibilities

• Develop fraud assurance tools, to help monitor the adequacy and operational effectiveness of fraud prevention controls and operational output;
• Conduct risk assessments and oversee the implementation of risk mitigation;
• Capturing outputs of reviews into a formal report, and communicating these to relevant stakeholders across the organisation;
• Forward-looking risk management to ensure the business is up to date with forthcoming regulatory and legislative requirements;
• Work with wider teams across the business to ensure best practice is being met;
• Analysing quality data metrics, trends and patterns, and sharing common themes with stakeholders;
• Periodically review compliance with codes of best practice and regulations such as the Contingent Reimbursement Model and Mandatory Reimbursement;
• Design and deliver training to colleagues;

• Respond to requests for information by regulatory bodies.

• Experience working in a Fraud/Financial Crime role or similar;
• Excellent analytical and critical thinking skills along with the use of initiative to solve problems independently, while maintaining attention to detail at all times;
• Inquisitive by nature, with the ability to query data, understand complex problems and identify potential solutions;
• Good and building effective relationships with internal and external stakeholders, with the ability to present findings and recommendations both written and orally;
• Able to adapt to change positively and quickly.

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentivised refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

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