Fraud Servicing Credit Card - 2nd Shift
Company
Bank of America
Location
Fort Worth, TX
Type
Full Time
Job Description
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Want more jobs like this?
Get jobs in Fort Worth, TX delivered to your inbox every week.
Job Description:
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.
Responsibilities:
- Identifies client needs and recommends solutions when fraud has been identified
- Records data captured during client interactions accurately
- Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
- Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
- Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls
Skills:
- Conflict Management
- Customer and Client Focus
- Decision Making
- Fraud Management
- Oral Communications
- Active Listening
- Attention to Detail
- Data Collection and Entry
- Issue Management
- Problem Solving
- Adaptability
- Collaboration
- Critical Thinking
- Influence
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
2nd shift (United States of America)
Hours Per Week:
40
Date Posted
02/06/2025
Views
0
Similar Jobs
Bowling Equipment Repairer NA-07 - Department of the Army - Army Installation Management Command
Views in the last 30 days - 0
View DetailsProgram Associate (Pre-Kindergarten) NF-03 - Department of the Army - Army Installation Management Command
Views in the last 30 days - 0
View DetailsCashier NF-02 - Department of the Army - Army Installation Management Command
Views in the last 30 days - 0
View DetailsFood and Beverage Attendant NA-02 - Department of the Army - Army Installation Management Command
Views in the last 30 days - 0
View DetailsLaborer (Special Events) NA-02 - Department of the Army - Army Installation Management Command
Views in the last 30 days - 0
View DetailsRecreation Assistant (Range Operations) NF-02 - Department of the Army - Army Installation Management Command
Views in the last 30 days - 0
View Details